ZR_2963_JOB

Zohorecruit; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Zohorecruit in Jacksonville, FL is seeking a seasoned Program Manager to define governance, drive milestones, and deliver end-to-end program outcomes aligned with the statement of work. You will own budgeting, forecasting and procurement reporting, coordinate with leadership and technical leads, and mentor PMs to achieve high quality deliverables and strong stakeholder engagement.

Strong communication, analytical skills and PMP experience are preferred to ensure successful cross-functional

Qualifications

• Bachelor's degree in arts/sciences or related field.
• Minimum of 10 years progressive experience in a related field.
• Minimum of 5 years active Program Management experience.
• Minimum 10 years of Project Management experience.
• Experience with Financial Customers.

Responsibilities

• Defines and implements governance and controls across the program.
• Monitors and manages the program level milestones, risks, issues, and decisions.
• Drives decision making processes and staff staffing for the program.
• Responsible for budgeting, forecasting and program financials to meet financial expectations.
• Drives stakeholder engagement and delivers executive reporting.

Skills

Communication

Negotiation

Budgeting

Forecasting

Education

BA/BS related field

PMP certification

Tools

Salesforce

Job description

Jacksonville, United States | Posted on 07/07/2026

Job Responsibilities

• Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
• Extensive problem-solving skills, with the fortitude to drive resolutions to a close
• Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
• Monitors and manages the program level milestones, risks, issues, and decisions
• Drives decision making processes where and when appropriate
• Works with leadership and technical leads to staff and resource the program appropriately
• Escalates and drives program level issues resolution and risk mitigation
• Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
• Responsible for managing program level procurement reporting and visibility
• Ensure roles and responsibilities are defined and aligned to staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
• Ensures the program is aligned to the statement of work.
• Works with the appropriate leadership and team members to define the statement of work and any changes
• Monitors and assesses customer satisfaction, quality, and profitability.
• Project managers assigned to the program will report to the program manager
• Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• Creates and manages long term goals for the program or portfolio of projects.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acts as a liaison between program staff and upper management/executives

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• A minimum of 10 years' progressive experience in a related field required
• Minimum of 5 years active Program Management experience
• Minimum 10 years of Project Management experience
• Experience working with Financial Customers
• One to three years prior sales/business development experience is preferred
• Salesforce CRM software experience
• Experience managing, tracking, and forecasting the financials and budgets for large scale programs
• Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
• Excellent understanding of the contract process
• Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
• Good understanding of Supply Chain processes
• Ability to work independently and aggressively track to program timelines
• Strong team skills
• Strong communication skills (written, verbal, and presentation)
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred