Zoo Safety & Guest Experience Ranger

Fresno-Chaffee-Zoo; Fresno (CA); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Employee Assistance Program

401K

Paid CA Sick Time

Job summary

Fresno-Chaffee-Zoo seeks a part-time Zoo Ranger to promote safety and guest engagement at FCZC. The role includes visible patrols, guest assistance, incident reporting, and emergency response; you will act as Incident Commander when designated, and support ARMS and EHS as needed.

Requirements include security/emergency or customer service experience, valid CA driver license, and basic English communication skills. The position offers CA sick time, 401K, and an Employee Assistance Program.

Qualifications

• Minimum one (1) year of paid work experience in security, emergency response, or customer service environment required.
• Basic Life Support, AED, CPR, First Aid, and Oxygen (O2) certification preferred.
• Minimum of one (1) year of work experience using Microsoft Office required.
• Strong verbal English communications skills required both oral and written.

Responsibilities

• Walks throughout the assigned area(s) to maintain a visible presence in the Zoo for guests.
• Greets guests in a friendly, professional manner and provides directions and assistance.
• Monitors guest activity and addresses violations of Zoo rules to EHS management in a professional manner.
• Provides emergency medical assistance with First Aid supplies, CPR, AED, and O2 support until advanced medical personnel arrive.
• Completes Incident Report forms promptly after accidents, injuries, or safety concerns.
• Assists in reuniting lost and found children with guardians and serves as Incident Commander in emergencies.
• Provides crowd control during peak times and events; opens and secures building alarms per procedures.

Job description

Fresno-Chaffee-Zoo seeks a part-time Zoo Ranger to promote safety and guest engagement at FCZC. The role includes visible patrols, guest assistance, incident reporting, and emergency response; you will act as Incident Commander when designated, and support ARMS and EHS as needed.

Requirements include security/emergency or customer service experience, valid CA driver license, and basic English communication skills. The position offers CA sick time, 401K, and an Employee Assistance Program.