Zoo Grounds & Guest Experience Host

San Antonio Zoo; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

San Antonio Zoo is seeking a dedicated Zoo Quality Host to ensure guests leave with a positive first and lasting impression. You will help maintain grounds, facilities, and guest areas in a clean, safe, and welcoming environment.

You’ll collaborate with a diverse team and contribute to a mission of wildlife care and visitor excellence, with day, weekend, holiday, and occasional after-hours shifts required.

Qualifications

• Must be at least 16 years of age or older.
• Ability to understand and apply safety precautions within the zoo environment.
• Strong guest service and communication skills, with a courteous, professional demeanor.
• Ability to follow detailed oral and written instructions in English.
• Physical ability to bend, stand, kneel, lift, and walk for extended periods.
• Experience with janitorial work or custodial duties preferred.
• Pre-employment background check and drug screen required.
• Must be able to work days, weekends, holidays, and some after-hours.

Responsibilities

• Prepare zoo grounds and facilities for guest arrival.
• Clean restrooms and public areas throughout the zoo.
• Perform daily upkeep of mulch beds, pathways, and general grounds.
• Assist guests with information and directions, maintaining a positive demeanor.
• Respond to cleaning requests to maintain presentation.
• Operate janitorial equipment safely (leaf blowers, buffers, etc.).
• Report maintenance or plumbing issues to leadership for resolution.
• Assist with setup, breakdown, and cleanup for zoo events.
• Maintain a safe, organized work environment following safety policies.
• Exhibit a service-oriented attitude inside and outside the zoo.
• Support the San Antonio Zoo mission to inspire action to care for wildlife.
• Perform other duties as assigned.

Skills

Guest service

Communication

Safety precautions

English proficiency

Physical fitness

Janitorial experience

Tools

Floor buffers

Cleaning chemicals

Power equipment

Job description

San Antonio Zoo is seeking a dedicated Zoo Quality Host to ensure guests leave with a positive first and lasting impression. You will help maintain grounds, facilities, and guest areas in a clean, safe, and welcoming environment.

You’ll collaborate with a diverse team and contribute to a mission of wildlife care and visitor excellence, with day, weekend, holiday, and occasional after-hours shifts required.