Zone Team Leader

Ollie; Gloucester (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with immediate vesting

20% associate discount

Voluntary benefits

Job summary

Ollie is hiring a Zone Team Leader to guide a store zone and lead a team in merchandising, stocking, and customer service. You will oversee procedures, schedules, and daily tasks to ensure a seamless shopping experience and strong operational performance.

The role requires at least a high school diploma and 2+ years in retail leadership, with the ability to work evenings, weekends, and holidays on-site. A customer-focused, detail-oriented approach and strong communication are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum of two years’ retail supervisory experience.
• Ability to work on site/evenings, weekends, and holidays.
• Ability to read, write and speak English.
• Ability to exercise sound judgment and maintain confidentiality.
• Attention to detail and strong time management.
• Effective communication and delegation skills.
• Excellent interpersonal and listening skills.

Responsibilities

• Execute procedures for assigned store zone including merchandising and signage.
• Ensure standards, Ops Center compliance, seasonal transitions, inventory processes.
• Oversee the Door to Floor process ensuring proper stock and receipt.
• Supervise associates in the assigned zone.
• Provide daily tasks and ensure productivity.
• Meet customer service standards.
• Schedule and staff for unloading/processing merchandise.
• Communicate directives and ensure timely follow-up.
• Open and close the store as needed.
• Perform additional duties as assigned.

Skills

Supervisory experience

Team leadership

Customer service

English proficiency

Education

High School diploma or equivalent

Job description

• Pay or shift range: $15.02 USD to $16.02 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Join our team and live the Ollie-tude!: (bOllie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Zone Team Leader (ZTL) is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The ZTL oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities:

• Successfully execute established procedures for their assigned store zone, which includes but is not limited to, merchandising including power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Overseethe Door to Floor process to ensure that merchandise is planned for and received properly, and that the sales floor is properly stocked with the merchandise in a timely manner.
• Supervisory responsibility for associates operating within the assigned zone.
• Ensure that all Associates are provided daily tasks and are being productive.
• Ensure that all customer service standards meet company expectations.
• Ensure proper scheduling and staffing for the effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• High School diploma or equivalent required
• Minimum of two years’ retail experience in a supervisory role within a mid-size to large retail or service- oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.