Zone Service Lead (West Coast)

Philips Iberica SAU; United States; Remote; USD 76,000 - 157,000; Full time

Job summary

A leading health technology company seeks a Zone Service Lead focused on customer experience and service delivery. This role involves managing day-to-day operations, leading a cross-functional team, and ensuring project success. Candidates should possess strong project management skills and relevant experience in healthcare IT. A commitment to achieving customer satisfaction and an ability to travel are paramount.

Benefits

Generous PTO

401k (up to 7% match)

HSA (with company contribution)

Stock purchase plan

Education reimbursement

Annual incentive bonus

Qualifications

• 3+ years of experience in leading/managing a cross functional team within healthcare IT service business.
• Strong project management skills to manage multiple initiatives and priorities.
• Outstanding organizational, communication, interpersonal, relationship building skills.

Responsibilities

• Ensure customers receive a collaborative experience with Philips.
• Facilitate a positive, innovative environment for the team.
• Deliver projects on time and on budget with customer success.

Education

Bachelor’s degree in business, marketing, health science, engineering, or equivalent experience

Job description

Job Title

Zone Service Lead (West Coast)

Job Description

Zone Service Lead

The Zone Service Lead is responsible for day-to-day service operations with a specific region within North America. As a leader within Digital Computational Pathology (DCP), you will drive growth within the NAM region with a focus on the customer experience and delivering efficient and exceptional service.

Your role:

• Ensuring our customers get a great and collaborative experience working together with Philips throughout the lifecycle of our partnership.
• Facilitating an environment for your team of experts and project managers that that is positive, innovative and customer focused and encourages them to grow and thrive.
• Ensuring the projects in your area of responsibility get delivered on time, on budget, while ensuring customer success at the end of the project.
• After the successful delivery of our Digital Pathology solution the customer gets a smooth transition to service and world class incident management experience.
• You must be able to travel up to 70%

You're the right fit if:

• You’ve acquired 3+ years of experience in leading/managing a cross functional team within healthcare IT service business.
• Your skills include strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously. As well as you have the proven ability to influence and deliver through others and in a complex, global organization.
• You have a bachelor’s degree in business, marketing, health science, engineering, or equivalent experience
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You have outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $76,000 to $131,000

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $80,000 to $138,000

The pay range for this position in AK, DE, MD, NY, RI, or WA is $84,000 to $144,000

The pay range for this position in CA, CT, DC, MA, or NJ is $98,000 to $157,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.