Zone Retailer Training Manager (MSP Zone)

Subaru of America,; Minneapolis (MN); On-site; USD 92,000 - 120,000; Full time

Job summary

An automotive manufacturer based in Minneapolis is seeking a Training Specialist responsible for delivering engaging coaching and education to staff. The ideal candidate will execute training programs, identify training needs through analysis, and manage the training budget. A 4-year college degree or equivalent experience is required, along with excellent communication and coaching skills. This full-time role offers a salary between $92,100 - $120,000 per year and a comprehensive benefits package.

Benefits

Medical, Dental, Vision Plans

Pension and 401K Match Offerings

15 Vacation days and 5 Floating Holidays

Tuition Reimbursement Program

Qualifications

• Must possess a valid driver’s license.
• Ability to work evenings and weekends for events.
• Maintain certification in Sales/Fixed Operations.

Responsibilities

• Develop and execute training engagements.
• Identify training gaps for the zone.
• Manage zone training budget.

Skills

Extraordinary communication

Facilitation

Coaching

1-on-1 skills

Education

4 Year college degree or equivalent experience

Job description

COMPANY BACKGROUND

Love. It’s what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru\'s company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Responsible for the delivery of high-quality engaging, informative, and accurate coaching and education of all non-technical Retailer, District, and Zone Staff, and for acting as the zone subject matter expert for the Subaru brand, processes, initiatives, carlines, and vehicle technologies.

MAJOR RESPONSIBILITIES

• Develop and execute training engagements to support onboarding, new-product launches, and as-needed training through a variety of training mediums including in-person, on-car, and web/virtual engagements.
• Identify training gaps and needs for the zone through analysis of OBI reports, internal research, and third-party studies.
• Responsible for reviewing, monitoring, and administering initiatives in both Service and Purchase OLP and Service and Purchase NPS. Collaborate with zone staff in development of improvement strategies and plans (including PFS) based on OLP and NPS scores.
• Prioritizes District/Retailer needs for most effective execution of product training, sales process training and customer experience improvement.
• Closely collaborate with other Zone, Regional, and National Training teams to support initiatives that inform, educate, and evaluate Zone, District, and Retail Staff.
• Support Regional and National Training Initiatives including, but not limited to National Training Conference (NTC), National Business Conference (NBC), Retailer Driving Programs (RDP), Love Encore STAR Academies, EV Certification Programs, and Fixed Operations engagements.
• Manage zone seat fill rates for EV Certifications, Love Encore STAR Academies, Retailer Driving Programs, and other Zone/Local engagements.
• Go-to expert in the zone for all Subaru Brand, Product, Technology, and Skills related curriculum – including Love Encore and Starlink. Understands and can explain basic automotive theories, emerging technologies, competitive products, and general automotive industry trends.
• Manage and oversee additional initiatives and projects as assigned by the zone director – including overseeing vendor personnel (such as Shift Digital), Call Tracking and Phone initiatives, NPS, and Starlink as examples.
• Contribute to ensuring overall customer experience improvement initiatives through training support and collaboration with Customer Experience Teams.
• Contributes to overall fixed operations (non-technical) improvement initiatives through training support and collaboration with Aftersales Teams.
• Coordinates and/or provides support at marketing events, displays, and auto shows as needed.
• Consummate expert of the navigation and reporting within OBI, PINNACLE and Foundations systems. Coaches others in successful usage.
• Manage Zone training budget to support training and promotional needs.
• Source and coordinate off-site venues to conduct instructor-led presentations, vehicle walkarounds, and other training engagements.
• Zone escalation point person for the district managers for the Owner Loyalty Survey Exception process – responsible for reviewing exception requests and determining if the request warrants escalation to the Regional Customer Experience Manager for further consideration.

REQUIRED SKILLS AND ABILITIES

• Exemplifies STARFULLNESS!: energetic, inspiring, positive, empowering, inclusive, informative, and dedicated to fostering improvement in others.
• Extraordinary communication, facilitation, coaching, and 1-on-1 skills in any environment.
• Maintain certification in all Sales/Fixed Operations Brand, Product, Technology, and Skills Courses.
• Must possess a valid driver’s license and maintain a driving record that satisfies the requirements of SOA Driving Record Evaluation Criteria Policy.
• Must be approved as an “Authorized Driver” by Risk Management to operate vehicles prior to vehicle operation.
• Must be able to operate all Subaru products including manual transmissions vehicles.
• Ability to work evenings and weekends to support events and training.

Must possess a valid driver\'s license and maintain a driving record that is acceptable or probationary under the SOA Driving Record Evaluation Criteria Policy. Must be approved as an "Authorized Driver" by Risk Mgmt. to operate company vehicle prior to vehicle operation.

EDUCATIONAL & EXPERIENCE REQUIREMENTS: 4 Year college degree or equivalent experience (6 - 8 Years)

COMPENSATION: The recruiting base salary range for this full-time position is $92,100 - $120,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: M1)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: $15,000 yearly benefit
• Vehicle Discount Programs

Learning & Development:

• Professional growth and development opportunities
• Direct partnership with senior leadership
• Formal Mentorship Program
• LinkedIn Learning License

Visit our Careers landing page for additional information about our compensation and benefit programs