Zone Manager- Supervisor

Paradies Lagardère; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Paradies Lagardere seeks a Zone Manager to oversee daily store execution, training, and merchandising standards across designated zones within the airport environment. The role involves supervising teams, coordinating staffing, and supporting management in achieving sales and service goals.

Responsibilities include coaching associates, ensuring First Class Service, and representing the company in the airport community.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong customer service and communication skills in English.
• Ability to work a 7/365 day schedule in a team environment.

Responsibilities

• Exceed First Class Service standards with customers and partners.
• Perform register, cash handling, and loss prevention tasks.
• Facilitate opening and closing procedures for stores.
• Direct replenishment and stockroom organization.
• Ensure merchandising standards are consistently executed.
• Coordinate staffing to maximize sales and service potential.
• Direct, coach, and train associates in daily tasks.
• Represent the company within the airport community.
• Provide feedback on associate performance and counseling.

Skills

Customer service

Leadership

Training

Merchandising

Staffing coordination

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Position Description Summary

Zone Managers at Paradies Lagardère are responsible for the daily execution of the company's Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties And Responsibilities

• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for all stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate and monitor staffing levels to maximize sales and service potential
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Contribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications

• High school diploma or equivalency required / Bachelor’s degree preferred
• Ability to work various shifts in a 7/365 day team oriented environment
• Excellent customer service skills and ability to communicate effectively using the English language
• Strong interpersonal/organizational skills with ability to motivate others
• Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Computer literacy and working knowledge of MS Office preferred
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.