Zonal Program Manager Federal Real Estate Services

The Building People; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Building People is seeking a Zonal Program Manager to provide senior-level leadership for the execution of support services within an assigned geographic zone. You will ensure consistent contract performance, coordinate across stakeholders, and deliver responsive support to customer priorities in a dynamic portfolio of leasing and related real estate activities.

This role serves as a key management lead responsible for aligning resources, maintaining operational continuity, and promoting

Qualifications

• Experience leading complex programs, portfolios, or projects in real estate or government leasing.
• Knowledge of GSA lease acquisition processes and related policies.
• Ability to make empowered decisions and coordinate resources across teams.
• Ability to manage multiple concurrent efforts with priorities and schedules.
• Strong leadership, communication, and stakeholder management skills.
• Experience reviewing program status and reporting requirements for compliance.

Responsibilities

• Serve as primary point of contact and lead issues across the assigned zone.
• Manage zonal operations, including workload balancing and staffing coordination.
• Oversee contract performance to ensure services meet task orders and schedules.
• Coordinate with leasing specialists, project teams, and subcontractors for project execution.
• Monitor progress, identify risks, and implement corrective actions.
• Ensure timely submission of required reports and contract documentation.
• Provide guidance and mentoring to staff to promote effective execution.
• Identify opportunities for process improvement and better customer outcomes.

Skills

Leadership

Stakeholder management

Program coordination

Contract management

Communication

Job description

Please note that this position is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People. The Zonal Program Manager provides senior-level leadership for the execution of support services within an assigned geographic zone, ensuring consistent contract performance, effective coordination across stakeholders, and responsive support to the customer's priorities. This role serves as a key management lead responsible for aligning resources, maintaining operational continuity, and promoting high-quality service delivery across a dynamic portfolio of leasing (brokerage & administration) and related real estate activities.

Responsibilities

• Serve as the primary point of contact and provide leadership, oversight, and timely resolution of program, task order, and project issues across the assigned zone.
• Provide day-to-day management of zonal operations, Transaction Managers and Brokers, including workload balancing, staffing coordination, performance oversight, and continuity of support across multiple lease acquisition and related real estate projects.
• Oversee contract performance for assigned portfolios of work to help ensure services are delivered in accordance with contract task order requirements, GSA policies, GLS Max procedures, and established schedules.
• Coordinate with leasing specialists, project teams, subcontractors, customer agencies, and other stakeholders to support effective planning, issue escalation, decision-making, and successful project execution.
• Monitor task order progress, milestones, deliverables, and performance metrics; identify risks, trends, or resource constraints; and implement or recommend corrective actions as needed.
• Ensure timely and accurate submission of required reports, status updates, deliverables, and other contract documentation, and maintain records in accordance with GSA requirements.
• Support quality assurance and compliance efforts by reviewing work products, reinforcing standard processes, and helping ensure consistency, completeness, and responsiveness across the zone.
• Lead or participate in kickoff meetings, performance reviews, program management meetings, and other customer engagements to communicate status, priorities, issues, and recommended solutions.
• Provide guidance, mentoring, and operational support to assigned staff and designated points of contact to promote effective execution, customer service, and adherence to contract requirements.
• Identify opportunities for process improvement, enhanced coordination, and strategic management of zonal portfolios to improve performance, responsiveness, and customer outcomes.

Requirements

• Must have experience leading and coordinating complex programs, portfolios, task orders, or projects in a commercial real estate and/or government leasing environment.
• Must have working knowledge of the GSA lease acquisition process, applicable lease contract documents, and related policies, procedures, and operational requirements.
• Must be able to serve as an empowered point of contact with the authority to make decisions, resolve issues, and coordinate resources on behalf of The Building People.
• Must be able to manage multiple concurrent efforts, establish priorities, and maintain schedule, quality, and customer service across an assigned zone.
• Must possess strong leadership, communication, and stakeholder management skills, including the ability to coordinate effectively with Government officials, customer agencies, subcontractors, and internal teams.
• Must be able to identify performance issues, project risks, and resource constraints, and develop or recommend practical corrective actions in a timely manner.
• Must have experience reviewing program status, deliverables, and reporting requirements to help ensure compliance, consistency, and responsiveness und