Zocca Restaurant Supervisor

Westin Riverwalk, San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Complimentary meals

Downtown parking discount

Marriott Room Rate Discount program

Job summary

Westin Riverwalk, San Antonio is seeking an Outlet/Restaurant Assistant to support the Outlet Manager in planning and managing the Restaurant, Room Service and other food and beverage outlets to help achieve guest satisfaction and financial goals.

You will oversee service flow, supervise servers and buspersons, ensure cleanliness, and coordinate with events. The role emphasizes teamwork, adherence to liquor laws, and effective communication with staff and managers.

Qualifications

• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.
• Attention to service standards and guest experience.

Responsibilities

• Assist Outlet Manager in planning and managing the Restaurant, Room Service and other food and beverage outlets to meet customer satisfaction and financial goals.
• Monitor servers and buspersons adherence to service standards.
• Maintain compliance with liquor requirements and safety policies.
• Communicate daily with restaurant manager regarding events, house counts, and special occasions.
• Prepare for upcoming shift by reviewing daily sheets and ensuring proper setup and cleanliness.

Skills

Verbal communication

Written communication

Adaptable communication

Tools

Point of Sale (POS)

Job description

About UsNestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages. Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewAssist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.Essential Duties and Responsibilities:Monitor servers and busperson adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of service.Assist manager to establish and monitor sidework duty completion.Maintain bank to HEI Hotels and Resorts standards.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist restaurant manager in conducting menu classes and taste panels.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills:Ability to use point of sale.Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.