Zillow Remote Funding Operations Associate

Work Based At Home; Nevada (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Funding Operations Associate to enhance the closing experience in real estate. This remote role involves managing escrow processes, ensuring smooth transactions, and providing top-tier customer service. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and have a customer-centric mindset. Join a dynamic team that values collaboration and efficiency, and be part of a mission to revolutionize real estate closings. If you are passionate about customer service and eager to grow within the industry, this opportunity is perfect for you.

Qualifications

• Extensive customer service experience in real estate transactions.
• Title and escrow experience at a national scale.

Responsibilities

• Manage real estate audit, funding, and post-funding pipelines.
• Provide exceptional customer service via phone and email.

Skills

Customer Service

Title and Escrow Experience

Attention to Detail

Effective Communication

Problem Solving

Technology Proficiency

Multi-tasking

Tools

Workflow Tools

Job description

Zillow Remote Funding Operations Associate

November 11, 2024

About the team

Spruce, a Zillow Group company, was founded in 2016 to deliver fast, frictionless and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with diverse backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience.

We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen.

About the role

Spruce is looking for an onsite Funding Operations Associate to join the Escrow Operations Team. The responsibilities of the Funding Operations Associate role will include, but are not limited to, the following:

• Obtain and maintain specialized escrow state licenses: TX, MD, IN, MO, MI, PA & TN and any other needed licenses.
• Providing exceptional customer service in handling phone and email communications from customers, clients, third party vendors & all other stakeholders of our transactions.
• Managing a real estate audit, funding & post funding pipeline, in partnership with all internal and external operational stakeholders, to ensure our customers experience a smooth, on-time closing
• Managing a real estate recording, policy & post closing pipeline, in partnership with all internal and external operational stakeholders, to ensure our customers experience a smooth, on-time closing
• Partnering with third-party signing agents to monitor their on-time delivery and signing quality of electronic closing documents to ensure your on time audit & delivery to lenders.
• Audit and when applicable, make corrections to executed closing documents across multiple states while adhering to established escrow standards, title practices & state/ lender specific guidelines in a timely manner.
• Ability to understand the necessary corrections needed per document & capable of explaining to customers, clients, peers, lenders, signing agents or any other stakeholders of our transactions;
• Understand the calculation of all settlement fees: recording fees, title charges, proceeds, cash to close, third party invoices, lender credits, real estate commission etc.
• Balance and Disburse all fees: send out wires, internal transfers, print checks while adhering to bank regulations and fraud prevention.
• Prepare disbursed checks to be sent out via confirmed instructions: fedex, ups or usps.
• Working cross-functionally with members of adjacent operations team, including exam, curative, closing, and post-closing, in a collaborative manner.
• Delivering clear and effective feedback to workflow and platform enhancements made by the Spruce product, engineering, and data science teams.

In performing the above responsibilities, the Funding Operations Associate will maintain adherence to performance metrics according to established service standards and key performance indicators.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $24.40 - $36.60 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

The ideal candidate will have an interest in providing excellent customer service and will thrive in a fast-paced, team-centric environment: Key attributes include:

• Must have extensive customer service experience, working within or adjacent to real estate transactions.
• Must have title and escrow experience at a national scale.
• A customer service mindset, putting the buyers’, sellers’, agents’, and lenders’ experience above all else.
• A proficiency working with various technologies and applications, specifically workflow tools that support phone and email management.
• A mastery of prioritizing competing deadlines and multi-tasking across various transactions and tasks.
• Effective and clear communication skills, both with external customers and internal team members.
• The attention to detail required to accurately and completely prepare, review & disburse financial and settlement documentation.
• The ability to learn and adhere to county, state, and regulatory requirements and nuance.
• A forward-thinking approach to problem solving.
• Enthusiasm to partner with our technical teams in discovery, testing, and feedback for new product enhancements and features.
• An eagerness to grow within the role and develop the skills needed to progress into other senior positions within the closing operations team.