Zendesk CX Transformation Consultant

Zendesk Group; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Phenomenal benefits that support physical and mental wellbeing

Opportunities for long-term career growth

Supportive team environment

Job summary

A leading customer experience technology provider in Austin is seeking a skilled consultant to collaborate with clients, understand their needs, and provide tailored Zendesk solutions. The role requires strong analytical skills, problem-solving abilities, and experience in customer support operations. Candidates should be adept at configuring Zendesk products and possess excellent communication and relationship-building skills. This position offers opportunities for career growth and development in a supportive environment.

Qualifications

• Extensive hands-on experience configuring Zendesk products with strong SME knowledge of WEM and/or AI.
• Proven track record in roles such as Zendesk Consultant or Customer Success Manager.
• Experience working in an agile, startup-like environment is highly desirable.

Responsibilities

• Collaborate with clients to understand their customer experience objectives and Zendesk platform needs.
• Conduct training sessions and workshops for clients to empower them with Zendesk knowledge.
• Identify opportunities for integration of Zendesk with existing client systems.

Skills

Strong analytical and troubleshooting skills

Excellent verbal and written communication skills

Strong relationship-building skills

Problem-solving abilities

Customer-centric mindset

Tools

Zendesk

CRM systems

Job description

A leading customer experience technology provider in Austin is seeking a skilled consultant to collaborate with clients, understand their needs, and provide tailored Zendesk solutions. The role requires strong analytical skills, problem-solving abilities, and experience in customer support operations. Candidates should be adept at configuring Zendesk products and possess excellent communication and relationship-building skills. This position offers opportunities for career growth and development in a supportive environment.