Zaxbys Assistant Manager

Zaxby's SPE Franchisor LLC; Florida; On-site; USD 19,000 - 30,000; Full time

Job summary

Zaxby's SPE Franchisor LLC is seeking an Assistant Manager to help run the floor, kitchen, and counter, ensuring guests have a great experience and the team performs at a high level.

This hourly leadership role reports to the General Manager and ownership, and emphasizes coaching, planning shifts, maintaining standards, and staying compliant with health, safety, and labor laws.

Qualifications

• At least 18 years old.
• Valid driver`s license, vehicle insurance, and reliable transportation.
• Available at least 32 hours a week, with flexibility for days, nights, weekends, and holidays.
• Strong leadership, organization, and people skills.
• Prior leadership experience preferred, but not required.

Responsibilities

• Lead & develop the team: complete training path and coach team members.
• Deliver a great guest experience: ensure care in service, maintain positive culture, respond to guest feedback.
• Run smooth, compliant operations: ensure service speed, food quality, cleanliness, follow guidelines, stay compliant with laws.
• Keep things safe: champion a safe workplace and report HR or risk concerns.

Job description

Assistant Manager - Restaurant Operations

Join Our Team!

Are you a natural leader who loves creating great experiences for people? We're looking for an Assistant Manager to help run the show on the floor, in the kitchen, and at the counter - keeping our guests happy and our team performing at its best.

This is an hourly leadership position reporting to the General Manager and ownership.

What You'll Do

Lead & Develop the Team

• Complete our training path, including the Assistant Manager Development Plan, Basic Operations Training, Food Safety Certification, and Manager Certification
• Coach, mentor, and train team members so they grow and succeed in their roles
• Help with performance reviews and give team members the feedback they need to improve
• Plan shift assignments and communicate expectations clearly
• Build effective schedules that meet business needs and follow local labor law
• Step in with fair, consistent discipline when it's needed

Deliver a Great Guest Experience

• Make sure every guest is served with care and every order goes above and beyond
• Set the tone for a positive, high-energy culture and keep morale high through recognition
• Stay on top of guest and team feedback, concerns, or incidents, and respond quickly and respectfully
• Keep the General Manager in the loop on anything important

Run Smooth, Compliant Operations

• Keep service speed, food quality, and cleanliness at the standard our guests expect
• Make sure the team follows all company guidelines and procedures every shift
• Stay compliant with applicable labor, health, and safety laws
• Use our management tools to keep accurate, up-to-date records
• Support sales forecasting and manage inventory so the restaurant stays stocked and running well

Keep Things Safe

• Champion a safe workplace and make sure the team follows safety procedures
• Report any HR or risk concerns to leadership right away
• Stay flexible and pitch in wherever the shift needs you

What We’re Looking For

• At least 18 years old
• Valid driver's license, vehicle insurance, and reliable transportation
• Available at least 32 hours a week, with flexibility for days, nights, weekends, and holidays
• Strong leadership, organization, and people skills
• Prior leadership experience preferred, but not required

Physical Requirements

This role is active - you'll be on your feet and moving throughout the shift. It involves standing, walking, occasional bending and reaching (including step ladders), and regularly lifting up to 50 lbs. You'll need good hand coordination, clear communication skills, and the ability to work around varying kitchen temperatures and common food allergens. Reasonable accommodations are available.