Zarma Interpreter

Language Line LLC in; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking skilled interpreters to join their remote team. This role involves interpreting conversations between Zarma and English speakers across various sectors, including healthcare and government. You'll receive top-notch training and support, ensuring you develop your skills while working from the comfort of your home. With a commitment to diversity and inclusion, this company offers a dynamic work environment where your contributions will make a significant impact. If you are passionate about breaking language barriers, this is the perfect opportunity for you.

Benefits

Employee Referral Program

Advancement opportunities

Inclusive work environment

Qualifications

• Fluency in Zarma and English is essential for this role.
• Excellent listening and note-taking skills are required.
• Ability to remain neutral during sensitive conversations.

Responsibilities

• Handle calls on demand and interpret between Zarma and English speakers.
• Maintain professionalism and cultural sensitivity during calls.
• Follow client instructions and ensure accurate interpretation.

Skills

Fluency in Zarma

Fluency in English

Cultural competency

Listening skills

Note-taking skills

Ability to remain neutral

Education

High school diploma or equivalent

Education or work experience in language-related fields

Tools

Desktop / Laptop Computers

Tablets

Smartphones

Job description

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Location: Work at Home position in United States

Pay: $1.25 - $1.40 per minute. Actual per minute rates are dependent on the time of day or night when calls are taken and the level of interpretation as defined by LanguageLine Solutions.

We Offer:

• Employee Referral Program.
• Advancement opportunities within the organization.
• An inclusive and diverse work environment.

Position Overview:

The Zarma Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Zarma and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The interpreting sessions may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The Interpreters translate verbally.

This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.

Essential Job Functions

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment.

Qualifications

• Fluency in Zarma and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
• High school diploma or equivalent.
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
• Ability to read and write the requested languages - highly preferred.

Post-offer, pre-employment background check and/or drug screen may be required depending on your location.

Technical Requirements:

• Dedicated personal device for business purposes, such as:
• Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
• Tablets (iPadOS or Android).
• Smartphones (iOS or Android).
• Restricted brands:
• Kaspersky products.
• Huawei hardware.

High speed Internet with minimum speeds of 5 Mbps download and 3 Mbps upload, ping under 300 ms, jitter under 30 ms.

Quiet space free from background noise is essential.

Physical Requirements:

• Operate keyboard and mouse, remain stationary in front of a computer most of the day.
• Sufficient manual dexterity to type or write.
• Lift up to 26 lbs.
• May be exposed to moderate noise levels.

OPEN UNTIL FILLED --- EEO/AA

LanguageLine is an equal opportunity employer and will reasonably accommodate employees and applicants with disabilities. For accommodations, contact us immediately.

Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, national origin, or other protected characteristics.

Vevraa Federal Contractor: Priority referrals for protected veterans.

Pay Transparency Nondiscrimination Provision: Employees and applicants can discuss their pay without discrimination, in accordance with law.