YVC Bilingual Department Technician

Chemeketa Community College; McMinnville (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Bildungsinstitut sucht eine engagierte Person, die die Studentenservices unterstützt und eine Vielzahl von administrativen Aufgaben übernimmt. In dieser Rolle werden Sie als erste Anlaufstelle für Studierende und die Öffentlichkeit fungieren, indem Sie Informationen bereitstellen und bei der Organisation von Veranstaltungen helfen. Ihre Fähigkeit, in einem dynamischen Umfeld zu arbeiten und mehrere Projekte gleichzeitig zu verwalten, wird entscheidend sein. Wenn Sie leidenschaftlich daran interessiert sind, die studentische Erfahrung zu verbessern und eine positive Wirkung auf die Gemeinschaft zu haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Bereitstellung von administrativer Unterstützung in einem Kundenservice- oder Bildungsumfeld.
• Bilingual in Englisch und Spanisch, um eine vielfältige Bevölkerung zu bedienen.

Responsibilities

• Unterstützt Studenten bei der Registrierung und bietet Informationen zu Dienstleistungen.
• Koordiniert Veranstaltungen und verwaltet die Raumplanung für verschiedene Aktivitäten.

Skills

Kundenservice

Büroorganisation

Datenbankverwaltung

Projektmanagement

Bilingual (Englisch und Spanisch)

Education

High School Diploma oder G.E.D.

Associate Degree

Tools

Microsoft Office Suite

Google Suite

Job description

Student Services

• Assists students with registration, student services information, technology issues, testing and other student resources
• Supports advisors and counselor in New Student Advising sessions and GED/ESOL student onboarding, manages scheduling, student outreach calling campaigns; keeps various forms and supplies up-to-date
• Receives registrations, reviews for accuracy, gathers data and makes necessary corrections, balances cash and non-cash payments, and monitors the accuracy of class lists
• Assists instructors with classroom resources

Front Line Customer Service

• Provides general and specific college information to staff, students and the general public on the phone, via email and in person following FERPA guidelines
• Makes appropriate referrals as needed; provides counter help; coordinates incoming requests for information, data, departmental information, policies, procedures, and processes, researches and responds to inquires
• Maintains and coordinates room schedule to ensure arrangements are made for various meetings and activities
• Reserves equipment and materials for special events and/or activities
• Provides support for special projects such as Preview Day, Chemeketa Scholars orientations, Welcome Days, etc., as directed
• Posts notices of class cancellations and notifies building personnel and students
• Serves as a technical resource to employees, students, and the community regarding department programs, policies, procedures, and processes, which may include: providing general customer service, researching and responding to inquiries, and providing information
• Responds to complaints or problems. May refer customers to appropriate individuals(s) for more complex problems or complaints
• Assists individuals in the use of equipment and/or materials in assigned area of responsibility

Record Input & Maintenance

• Receives, processes, and/or maintains various confidential records, files, and databases requiring classification and compilation of varied information
• Assists employees, students, and other interested parties in completing applicable records and information
• Coordinates the collection of data from multiple sources
• Compiles special reports or studies where analysis or technical data is required
• Reviews and verifies data for completeness and accuracy

Office Administration Support

• Tracks multiple projects simultaneously
• Performs independent work from brief guidelines or instructions
• Anticipates needs of campus, staff, and faculty and develops new methods of operation to streamline processes
• Inputs and updates routine information into spreadsheets, databases, client relationship management & texting systems, and/or other related software systems
• Processes payments, receives money, prepares bank deposits and balances cash drawer
• Performs routine, financial activities, which may include: preparing purchase orders, check requests, travel reimbursements, and petty cash
• Composes and prepares a variety of correspondence, flyers, brochures, advertisements, newsletters, and/or other related documents
• Orders, receives, sorts, processes, prepares, and distributes various correspondence, textbooks, supplies, forms, mailings, and/or other documents and information
• Maintains all campus copiers, including adding/deleting users, ordering and maintaining inventory of supplies (ink, paper), and calls in service requests and tracks as needed
• Maintains YVC transportation information including reservation forms, vehicle maintenance records and procurement card information related to the YVC van

Campus/Community Events/Activities

• Researches opportunities for marketing YVC to students and community. Work with representatives of various agencies to determine appropriate involvement in activities/events to increase student enrollment
• Consults with the Chemeketa YVC Dean of General Education & Student Affairs regarding event or activity after compiling information, tentative plan for YVC involvement, marketing and budget
• Organizes approved activities/events by scheduling meetings, agendas, task assignments, schedules for participation and ordering/purchasing food
• Consults with Chemeketa Marketing and Student Recruitment for materials needed (postcards, flyers, newspaper ads & social media promotion)
• Designs/develops flyers, brochures, forms, newsletters, program displays, and other publicity materials
• Communicates with staff and faculty on logistics and details and respond to inquiries from college staff, vendors, students and community
• Coordinates with outside vendors for marketing items within determined budget

Institutional Expectations

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
  Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
  Embraces, understands and uses appropriate technology tools to accomplish job functions
  Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Minimum Qualifications:

High School Diploma/General Equivalency Diploma (G.E.D.)

-AND-

Three years of full-time work experience in a customer service or educational setting providing administrative support

-AND-

Bilingual and biliterate in English and Spanish

-OR-

Associate degree from an accredited institution

-AND-

One year of full-time work experience in a customer service or educational setting providing administrative support

-AND-

Bilingual and biliterate in English and Spanish

Core Competencies:

• Knowledge of modern office methods, practices, and procedures, using current office technology, software and equipment; filing; performing basic mathematical calculations; using computers and related software applications such as Microsoft Office Suite & Google Suite
• Ability to manage projects; facilitating training sessions; conducting research
• Skill in identifying and resolving problems; providing customer service
• Knowledge in report preparation
• Ability to prioritizing work and perform multiple tasks
• Knowledge of maintaining databases & confidential records
• Skill in creating marketing materials and flyers
• Communication and interpersonal skills with coworkers, supervisor, the general public, etc. sufficient to work with a diverse population of staff, students and the public
• Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications:

• Three years' administrative support work experience which includes strong customer skills, word processing and computer experience
• Experience creating and editing spreadsheets using current office software
• Marketing or administrative support coursework