YouTube Community Specialist – Online Education

Study.com; United States; Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Reliable payments

Remote work

Flexible projects

Support

Job summary

Study.com seeks a proactive Community Engagement Specialist (YouTube) to foster meaningful conversations, respond to viewer questions, and share educational information across our YouTube channels in a helpful, conversational style. This is a fully remote contractor role paid hourly with a cap of 10 hours per week, following weekly video priorities and brand guidelines.

Required: strong written English, familiarity with YouTube community features, and experience in social media engagement.

Qualifications

• Strong written English and natural, conversational writing style.
• Familiarity with YouTube comments, sections, and platform practices.
• Experience in social media engagement and online community management.
• Ability to explain educational topics clearly and accessibly.
• Willingness to learn U.S. degree-transfer topics (CLEP, DSST, TOEFL prep, etc.).
• Ability to follow engagement schedules, guidelines, and brand messaging.

Responsibilities

• Participate in YouTube discussions by sharing helpful insights and asking thoughtful questions.
• Respond to viewer questions, feedback, and existing comment threads with informative answers.
• Follow weekly video priorities and channel-specific guidelines from the Channel Manager.
• Identify recurring viewer questions and topics for engagement or content ideas.
• Flag promo/competitor mentions, misinformation, and sensitive discussions for review.
• Adhere to YouTube Community Guidelines and company policies.

Skills

Written English

YouTube features

Community management

Educational topics

Remote work

Brand representation

Attention to detail

Job description

Study.com is the leading educational website with lessons, courses and practice for students, teachers, and adult learners.

Project Description

We are seeking a proactive Community Engagement Specialist (YouTube) to support Study.com’s YouTube community engagement strategy. In this role, you will help build meaningful conversations, respond to viewer questions, and share helpful educational information across our handled YouTube channels. Your contributions should be informative, conversational, and genuinely useful to viewers, helping audiences discover relevant Study.com resources when appropriate.

This is a fully remote, online contractor position. All work is paid hourly, with a cap of 10 hours per week.

Responsibilities:

• Participate in relevant YouTube discussions by sharing helpful insights, asking thoughtful questions, and contributing meaningful responses that encourage constructive conversations.
• Respond to viewer questions, feedback, and existing comment threads with relevant and informative answers.
• Follow weekly video priorities and communication guidelines established by the Channel Manager.
• Identify recurring viewer questions, emerging discussion topics, audience concerns, and opportunities for additional engagement or future content.
• Brand Safety and Escalation: Flag promotional/competitor mentions, misinformation, sensitive discussions, and potentially inappropriate comments to the Channel Manager for review.
• Follow YouTube’s Community Guidelines and company policies.

Requirements:

• Strong written English communication skills, with the ability to write naturally, clearly, and conversationally.
• Familiarity with YouTube’s community features, comment sections, and general platform practices.
• Experience in social media engagement and online community management.
• Ability to communicate educational topics in an approachable and easy-to-understand manner.
• Familiarity with, or willingness to learn, U.S. degree-transfer topics, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.
• High attention to detail and the ability to follow engagement schedules, content guidelines, and brand messaging standards.
• Comfortable working independently in a remote environment with asynchronous communication and activity reporting.
• Good judgment when handling sensitive conversations, negative feedback, and questions requiring escalation.
• Ability to represent a brand accurately and professionally without misrepresenting company policies, accreditation, or educational outcomes.

Additional Preferred Skills:

• Not required, but prior social/community account management is a plus.

What We Offer:

• Reliable Payments: You’ll receive payments twice a month and automated invoicing for your work.
• Remote Work: This is a fully online contracted work-from-home opportunity.
• Flexibility: Work when you want, where you want, and select projects that most interest you.
• Support: Our supportive staff is available answer your questions and help you get up and running.

About Study.com

The mission of Study.com is to make education accessible, and over the last two decades we’ve become the leading online education platform, delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

We help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.

Feel free to share this opportunity with any friends you think would be interested, too.