Youth Services Director - Haverhill YMCA

Ymca Of The North Shore; Haverhill (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

Haverhill YMCA in Massachusetts seeks a Program Leadership & Development professional to guide year-round youth, teen, and family programs. Lead planning, design inclusive activities, supervise staff, and ensure safety while delivering exceptional member experiences across branches.

Lead all aspects of camp planning, staff support, and program evaluation to meet YMCA standards and community needs, with a focus on safety and inclusion.

Qualifications

• Bachelor’s degree in Recreation, Education, Youth Development, Nonprofit Management, or related field.
• Minimum of three years leading youth, teen, camp, or recreation programs.
• Experience supervising, coaching, and developing staff.
• Strong leadership, organizational, communication, and relationship-building skills.
• Ability to manage multiple programs and seasonal operations in a fast-paced environment.
• Current CPR and First Aid certification or ability to obtain within timeframe.
• Valid driver’s license and ability to travel between YMCA locations.

Responsibilities

• Lead planning, implementation, and evaluation of year-round youth, teen, and family programs.
• Design engaging, inclusive, and age-appropriate programming that reflects community needs.
• Monitor program quality, participation, and member feedback to drive continuous improvement.
• Ensure all programs operate in accordance with YMCA policies, licensing requirements, and safety standards.
• Collaborate with branch leadership and internal departments to deliver an exceptional member experience.
• Lead all pre-season planning for summer camp operations, including program development, staffing, scheduling, and logistics.
• Provide leadership, guidance, and ongoing support to Camp Directors throughout the camp season.
• Ensure camp programs consistently meet YMCA standards, licensing requirements, and safety protocols.
• Help create memorable camp experiences that encourage learning, friendship, and personal growth.
• Build meaningful relationships with youth, families, and community partners.
• Develop partnerships with local schools, community organizations, and other stakeholders to expand program reach and impact.
• Support marketing, outreach, and communication efforts to increase program awareness and participation.

Skills

Leadership

Communication

Organization

Staff Development

Budgeting

Education

Bachelor’s degree in Recreation, Education, Youth Development, Nonprofit Management, or a related field

Job description

Job Details

• Job Location: Haverhill YMCA - Haverhill, MA 01830
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $58,000 - $62,000
• Shift: Varied

Responsibilities

Program Leadership & Development

• Lead the planning, implementation, and evaluation of year‑round youth, teen, and family programs.
• Design engaging, inclusive, and age‑appropriate programming that reflects the needs of the communities we serve.
• Monitor program quality, participation, and member feedback to drive continuous improvement.
• Ensure all programs operate in accordance with YMCA policies, licensing requirements, and safety standards.
• Collaborate with branch leadership and internal departments to deliver an exceptional member experience.

Camp Planning & Seasonal Leadership

• Lead all pre‑season planning for summer camp operations, including program development, staffing, scheduling, and logistics.
• Provide leadership, guidance, and ongoing support to Camp Directors throughout the camp season.
• Ensure camp programs consistently meet YMCA standards, licensing requirements, and safety protocols.
• Help create memorable camp experiences that encourage learning, friendship, and personal growth.

Staff Leadership & Team Development

• Recruit, hire, onboard, supervise, and develop full‑time, part‑time, and seasonal staff.
• Provide coaching, mentoring, and regular performance feedback to support employee success.
• Foster a collaborative, positive, and inclusive team culture that reflects the YMCA’s mission and values.
• Encourage professional growth through training, development, and leadership opportunities.

Family & Community Engagement

• Build meaningful relationships with youth, families, and community partners.
• Create a welcoming environment where every participant feels valued, supported, and included.
• Develop partnerships with local schools, community organizations, and other stakeholders to expand program reach and impact.
• Support marketing, outreach, and communication efforts to increase program awareness and participation.

Qualifications

• Bachelor’s degree in Recreation, Education, Youth Development, Nonprofit Management, or a related field required. An equivalent combination of education and progressively responsible leadership experience may be considered.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience leading youth, teen, camp, or recreation programs.
• Demonstrated experience supervising, coaching, and developing staff.
• Strong leadership, organizational, communication, and relationship‑building skills.
• Ability to successfully manage multiple programs, priorities, and seasonal operations in a fast‑paced environment.
• Experience with program planning, budgeting, enrollment management, and evaluation of program outcomes.
• Current CPR and First Aid Certification or the ability to obtain certification within an established timeframe.
• Valid driver’s license and the ability to travel between YMCA locations as needed.

Work Environment & Physical Requirements

• Ability to actively participate in youth, teen, family, and camp programs, including lifting, bending, twisting, reaching, and other physical movements necessary to ensure participant safety.
• Ability to respond quickly, appropriately, and calmly in emergency or unexpected situations.
• Ability to work both indoors and outdoors in a variety of weather conditions throughout the year.
• Ability to lift and carry up to 25 pounds.
• Ability to travel between YMCA branches and program sites as needed.

Benefits

• Free YMCA family membership
• Employee discounts on YMCA programs and services
• Health and dental insurance for eligible full‑time employees
• Generous paid time off
• Tuition reimbursement
• 12% employer‑funded retirement contribution (no employee match required)
• Employer‑paid life insurance
• Ongoing professional development and leadership opportunities

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, veteran's status.