Youth Services Assistant

Illinois; Wheeling (IL); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Employee assistance program (EAP)

457 retirement plan

Educational assistance after 1 year

Pro-rated vacation and sick time

Job summary

Indian Trails Library District in Wheeling, IL is seeking a part-time Youth Services Assistant who will welcome families, staff the reference desk, and help with programs and outreach. The role focuses on delivering excellent customer service to children and caregivers and requires flexibility for days, evenings, weekends, and holidays.

Candidates should have a Bachelor’s degree or at least 2 years of relevant experience, strong communication skills, and comfort with MS Office and library

Qualifications

• Bachelor's degree or minimum 2 years relevant experience.
• Excellent customer service, interpersonal, and organizational skills.
• Experience working with children.
• Ability to communicate effectively and work independently or in a team.
• Ability to use computers and MS Office products.
• Flexibility to work days, evenings, weekends, and holidays.
• Fluency in a second language is desirable.
• Reliable transportation to arrive on time for scheduled shifts.

Responsibilities

• Greet children, teens and caregivers in the Youth Services area.
• Staff the reference desk and assist members in-person and by phone.
• Provide exceptional customer service to create a welcoming library experience.
• Assist patrons in finding information and materials.
• Help members with e-resources, computers, iPads and other devices.
• Stay informed about children’s literature to offer informed readers’ advisory.
• Assist with programming and outreach as needed.
• Assist in maintaining the collection as required.
• Support Youth Services staff on various projects.

Skills

Customer service

Interpersonal skills

Organizational skills

Children's experience

Bilingual

Education

Bachelor's degree

2 years relevant experience

Tools

MS Office

Computers & devices

Job description

Do you want to be a part of a collaborative and fun team that makes a difference in people’s lives? Are you an enthusiastic individual with excellent customer service skills who likes working with children from birth to 12th grade? If so, this opportunity may be for you!

The Indian Trails Public Library District (ITPLD) is seeking a Youth Services Assistant to join our team. The Assistant would contribute to a dedicated and dynamic team that focuses on creating a positive and welcoming library experience for our members. This position is a part-time opportunity with an average work week of 21 hours.

Some of the job duties include:

• Welcoming children, teens and caregivers to the Youth Services area.
• Staffing the reference desk while providing service to members in-person and over the phone.
• Helping to maintain a positive environment for library members by providing exceptional customer service.
• Assisting children and caregivers in finding information and materials.
• Assisting members with e-resources, computers, iPads, and other devices.
• Staying up to date with children's literature to provide proficient readers’ advisory.
• Assisting in programming and outreach as needed.
• Assisting with maintaining the collection as needed.
• Assisting the Youth Services staff on various projects, as requested.

This opportunity requires:

• A bachelor's degree or minimum 2 years relevant experience.
• Excellent customer service, interpersonal, and organizational skills.
• Experience working with children.
• The ability to communicate effectively, use good judgment in the decision-making process, and work both independently and as part of a team.
• The ability to use computers and relevant software including Microsoft products.
• The flexibility to be able to workdays, evenings, weekends, and holidays.
• Fluency in a second language is desirable.
• Reliable transportation to arrive to work on time for scheduled shifts.

Hourly rate of $18.52 to $22.00 depending on qualifications. This position is eligible for pro-rated vacation, sick time, floating holiday hours, jury duty and bereavement time as well as eligible for the employee assistance program (EAP), 457 retirement plan and mandatory participation in the IMRF pension plan. In addition, eligible to apply for educational assistance after 1 year of employment. The library supports continued learning and professional growth including job training for new employees.

Indian Trails Library District
355 Schoenbeck Road
Wheeling , IL 60090

Indian Trails Library District, Cook County