Youth Programs Manager — Community Impact & Development

GOEBEL FIXTURE COMPANY; Charlotte (NC); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Full benefits

Free Y membership

Job summary

The YMCA of Greater Charlotte is seeking a seasoned program manager to lead planning, execution, and evaluation across multiple youth development programs. You will oversee budgets, supervise staff, and drive participant engagement while ensuring safety and quality aligned with our mission.

This exempt, full-time role requires strong data analysis, collaboration across teams, and a commitment to service excellence within a fast-paced community environment.

Qualifications

• Minimum 3 years of program management or supervisory experience in a related field.
• Demonstrated success in budget management and fiscal accountability.
• Experience hiring, supervising, and developing staff teams.
• Strong skills in program development, innovation, and evaluation.

Responsibilities

• Lead planning, execution, and evaluation of assigned program areas to ensure quality, innovation, and alignment with YMCA goals.
• Manage program budgets up to $1M, ensuring fiscal accountability and achievement of revenue and expense targets.
• Hire, train, supervise, and evaluate front-line supervisors and staff to deliver high-quality member and participant experiences.
• Monitor program performance metrics (e.g., participation, revenue, retention) and adjust strategies as needed.
• Develop and implement program enhancements based on participant needs, feedback, and industry best practices.
• Foster strong relationships with members, participants, families, and community partners to support engagement and growth.
• Ensure consistent application of YMCA policies, procedures, and safety standards across assigned programs.
• Collaborate with cross-functional teams to support branch and association-wide initiatives.
• Resolve escalated participant or parent issues with professionalism and service recovery strategies.

Skills

Program management

Budget management

Staff supervision

Data analysis

Community engagement

Safety compliance

Education

Bachelor's degree in recreation, education, business, or related field

Job description

The YMCA of Greater Charlotte is seeking a seasoned program manager to lead planning, execution, and evaluation across multiple youth development programs. You will oversee budgets, supervise staff, and drive participant engagement while ensuring safety and quality aligned with our mission.

This exempt, full-time role requires strong data analysis, collaboration across teams, and a commitment to service excellence within a fast-paced community environment.