Youth Programs & Guest Services Lead

The Salvation Army; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

The Salvation Army's Ray and Joan Kroc Corps Community Center in Phoenix seeks a Guest Services Attendant to warmly connect with families and youth. You will help run Library, Game Room, Computer Lab, and Child Watch programs, and collaborate with staff to deliver safe, engaging activities aligned with our mission.

Ideal candidates are 18+, customer-service oriented, and capable of teaching activities, maintaining confidentiality, and handling routine safety and crisis situations in a

Qualifications

• Must be a minimum of 18 years old.
• Strong desire and ability to work with parents and youth.
• Ability and confidence to assist in teaching a variety of activities.
• Possess customer service skills including complaint resolution principles, practices, and procedures.
• Maintain a professional attitude and approach to problem-solving and crisis situations.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
• Must be able to work independently with minimal supervision.
• Must have excellent verbal and written communication skills to communicate and coordinate efforts with Kroc Center personnel, community leaders, community organizations, and the general public. Read, write, and communicate in English to be able to perform job duties.
• Thrive in a team-oriented environment and be a team player.
• Must be able to maintain strict confidentiality as needed.
• Complete all Protecting the Mission training.
• Must be able to pass a criminal background check.

Responsibilities

• Carry out position-specific responsibilities in the following areas: Library, Game Room, Computer Lab, Child Watch, and Rock Wall.
• Assist other Kroc staff in working to carry out successful programs and events.
• Build relationships with guests and connect them to spiritual advice and opportunities.
• Ensure that parents and youth alike view the Kroc Center as a safe area for youth and a place to turn in time of need.
• Serve as a positive role model for the youth of the community.
• Use appropriate positive discipline consistently.
• Practice vigilant supervision at all times.
• Calmly handle security and crisis situations.
• Verify membership status through the Point-of-Sale system and adhere to proper check-in/check-out procedures.
• Maintain progressive knowledge of all programs and facilities.
• Be responsible for maintaining the order and cleanliness of the short-term childcare facilities when in use.
• Enforce all rules that pertain to Child Watch and the facility on a consistent and fair basis.
• Promote positive family relationships.
• Implementation and coordination of both daily and weekly activities.
• Display integrity, enthusiasm, and sound moral judgment.
• Relate joyfully and sensitively to the youth of all ages.
• Be responsible for maintaining orderliness and cleanliness in the areas where you work.
• Attend staff meetings as assigned.
• Maintain confidentiality and comply with Salvation Army Protecting the Mission guidelines.
• Maintains a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and managers. This includes, but is not limited to, such actions as the resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others’ property and person; and professional and appropriate communication to and about clients, co-workers, and supervisors.
• Other duties as assigned.

Skills

Customer service

Youth program support

Teaching activities

Crisis handling

Communication

Job description

The Salvation Army's Ray and Joan Kroc Corps Community Center in Phoenix seeks a Guest Services Attendant to warmly connect with families and youth. You will help run Library, Game Room, Computer Lab, and Child Watch programs, and collaborate with staff to deliver safe, engaging activities aligned with our mission.

Ideal candidates are 18+, customer-service oriented, and capable of teaching activities, maintaining confidentiality, and handling routine safety and crisis situations in a