Youth Intensive Care Coordinator

Colorado Access; Denver (CO); Hybrid; USD 78,000 - 86,000; Full time

Benefits offered by this job

PTO

Floating holidays

9 company paid holidays

Hybrid work environment

Employee Assistance Program

401K

Tuition reimbursement

Leadership training

Promotion opportunities

Performance evaluations

Employee recognition

Language pay stipend

Job summary

Colorado Access seeks a Youth Intensive Care Coordinator to shape our vision and support our mission in the Denver area. You will coordinate high-acuity youth care, develop strengths-based plans, and navigate systems to ensure integrated services.

The role requires a Master’s degree or equivalent experience with 3+ years in clinical care management; bilingual in English/Spanish is a plus; this is a hybrid position in Colorado.

Qualifications

• Master’s degree in social work, human behavioral sciences, or healthcare field and/or clinical license required.
• Combination bachelor’s degree plus 8 years progressive work experience can substitute for master’s degree.
• Three years clinical, care management and/or healthcare experience required; preferred inpatient/outpatient/community health settings.
• Experience with Medicare/Medicaid populations; bilingual in English/Spanish preferred.

Responsibilities

• Coordinate care for high-acuity youth including QRTP, PRTF, CO-SOC services.
• Develop, implement, monitor strengths-based care plans based on CANS/ESA.
• Navigate Child Welfare, CDYS, I/DD, education systems for integrated care.
• Manage in- and out-of-state placements with funding coordination.
• Collaborate with interdisciplinary teams; participate in planning meetings.
• Liaise with providers, families, and stakeholders for service alignment.
• Conduct comprehensive clinical assessments, apply behavioral health knowledge.
• Support CO-SOC care coordination and post-discharge follow-up.
• Educate members/providers on services, benefits, appeals processes; track eligibility; ensure timelines.

Skills

Documentation

Boundary setting

Crisis de-escalation

Communication skills

Care coordination

Multidisciplinary collaboration

CANS knowledge

Education

Master’s degree in social work or related healthcare field

Bachelor’s degree + 8+ years related experience

Tools

Microsoft Office

Electronic health record (EHR)

Job description

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

1. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a YOUTH INTENSIVE CARE COORDINATOR who can help shape our vision and support our mission. Here is what the position will look like.

• Coordinate care for high-acuity youth, including those eligible for QRTP, PRTF, and CO-SOC services.
• Develop, implement, and monitor strengths-based care plans based on CANS and the ESA (Enhanced Standardized Assessment).
• Navigate complex systems (e.g., Child Welfare, CDYS, I/DD, education) to support integrated care.
• Manage in- and out-of-state placements, including funding coordination, transportation, and regulatory forms.
• Collaborate with interdisciplinary teams and participate in solution-focused planning meetings.
• Liaise with providers, families, and stakeholders to ensure effective communication and service alignment.
• Conduct comprehensive clinical assessments and apply knowledge of behavioral health conditions.
• Support youth through the full CO-SOC care coordination period and post-discharge follow-up.
• Educate members and providers on services, benefits, and appeals processes.
• Track CO-SOC eligibility, participation, and ensure compliance with contractual timelines.
• Provide clinical consultation to care coordination staff and contribute to team training and development.
• Coordinate funding across multiple sources and understand cost structures related to residential treatment services.
• Participate in continuous quality improvement efforts and contribute to required reports and deliverables.

What you will bring:

Education: Master’s degree in social work, human behavioral sciences field or another healthcare field and/or clinical license (e.g., RN, LCSW, LPC) is required. A combination of bachelor’s degree in related field, plus 8 years of progressive work experience in social work, case management or behavioral health related fields can be substituted in lieu of master’s degree. Experience: Three years of clinical, care management and/or healthcare experience required. Preferred experience in clinical inpatient, outpatient, or community health settings.

Experience: working with Medicare and Medicaid populations, and related social/economic issues delivering care management services, conducting assessments, interviewing members, developing service plans, coordinating care and monitoring services for members. Candidates who are familiar with working across multiple systems such as child welfare, juvenile justice, education, and healthcare are preferred. Bilingual fluent in English and Spanish preferred.

Knowledge, Skills, and Abilities: Knowledge of the State’s selected standardized assessment tool, such as the CANS and CANS Decision Support Matrix. Understands how to utilize the CANS as a care coordination and communication tool for youth and families. Demonstrate strong documentation, boundary-setting, and crisis de-escalation skills. Knowledge of clinical care coordination and utilization management. Ability to perform clinical assessments and develop clinical care plans. Knowledge of and ability to establish and maintain connections with members of diverse populations and provide culturally sensitive services. Ability to process high volume of work efficiently with a high level of customer service detail. Excellent written and verbal communication skills, strong organizational and time management skills, strong interpersonal skills and the ability to handle and prioritize multiple tasks and/or respond to time-sensitive requests and/or issues. Flexibility to use complex processes and procedures to facilitate quality outcomes and/or resolutions while working with other team members with varied skills and educational background. Ability to adapt to an ever-changing work environment and operational expectations. Ability to establish and maintain working relationships with internal and external key partner including providers, community agencies, and state and local government. Ability to align intervention and documentation with organizational contracts, deliverables and reports. Must have general computer skills and the ability to work with Microsoft Office products and the company electronic health record. Works effectively with others towards achieving a common goal. Demonstrates support for the company’s mission, vision and values. Knowledge of common health conditions and disease processes. Communicate common understanding of condition specific self-management strategies, provide health education and reconcile medications utilizing motivational interviewing methodology. Knowledge of public assistance programs including Medicaid and Child Health Plus, as well as managed care, supplemental insurance and/or other insurance types.

Licenses/Certifications: A current unrestricted Colorado license as a healthcare professional is preferred. Preferred licenses include but are not limited to: LAC, LPC, LCSW, LMFT, RN or CAS (formerly CACIII) certification. A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $78,116.00 - $85,880.00 annually. Colorado Access has provided a compensation range that represents its good faith estimate of what Colorado Access may pay for the position at the time of posting. Colorado Access may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date.
• Supplemental insurance such as critical illness and accidental injury.
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility).
• Annual bonus program (based on eligibility, requirements and performance).

Where you will work:

This position will be a hybrid model work environment, a blend of 'In-Office' and 'Remote.'

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.