Youth Engagement Lead - Direct Client Services

Pyxis, Inc; Wichita (KS); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

401(k)

Health insurance reimbursement forFull

Job summary

Pyxis, Inc. seeks a Support Program Manager/Coordinator to assist Supervisors and CSWs in delivering high-quality community services under EmberHope contracts.

You will supervise, train, and provide direct client support, including transportation, while enforcing policies and maintaining safety standards. The role requires strong communication, documentation, and the ability to manage multiple tasks, including evening and weekend shifts.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong interpersonal and communication skills with the ability to lead and motivate team.
• Attention to detail and strong documentation skills with the ability to multitask, meet deadlines, and stay organized.
• Professional, positive attitude with the ability to build supportive relationships with a team-oriented and proactive mindset.
• Ability to manage confidential information with discretion.

Responsibilities

• Assist Supervisors, Program Administrator, and Program Manager with program needs.
• Provide direction, support, and occasional training to CSWs as assigned.
• Enforce Pyxis policies, model professional behavior, maintain clean, orderly spaces and hold clients/staff accountable.
• Manage sign-in/out procedures, maintain client-staff ratios and complete client write-ups, communicating shift updates to leadership.
• Support CSWs with problem-solving, daily client needs, and serve as point of contact during crisis when leadership is unavailable.
• Provide direct client support, including transportation.
• Conduct required safety walk-throughs at designated intervals.
• Delegate tasks when requested by leadership and ensure completion.
• Complete service documentation daily and within 24 hours, reporting critical incidents and submitting required documentation.
• Support meal planning, grocery lists, and occasional shopping.
• Attend required meetings and trainings. Miscellaneous
• Maintain company vehicles and report maintenance needs.
• Ensure medications are secured and client belongings are sent home daily.
• Perform other duties as assigned.

Skills

Leadership

Interpersonal communication

Documentation

Multitasking

Team motivation

Discretion

Education

High school diploma or equivalent

College degree in Social Services or similar

Job description

Pyxis, Inc. seeks a Support Program Manager/Coordinator to assist Supervisors and CSWs in delivering high-quality community services under EmberHope contracts.

You will supervise, train, and provide direct client support, including transportation, while enforcing policies and maintaining safety standards. The role requires strong communication, documentation, and the ability to manage multiple tasks, including evening and weekend shifts.