Youth and Family Support Specialist

TouchStone Health Service; Phoenix (AZ); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

DeKalb Health in Phoenix, AZ is seeking a Behavioral Health Paraprofessional to deliver in-home and community-based support for youth and families in Arizona’s system of care. The role emphasizes guardian collaboration, trauma-informed practice, and flexible scheduling to meet family needs.

You will document services in Credible EHR, coordinate with the Child and Family Team, and help stabilize daily living and emotional regulation for children, adolescents, and caregivers.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent required.
• No prior behavioral health experience required; experience in youth/family settings preferred.

Responsibilities

• Provide in-home and community-based direct support to youth and families.
• Engage with guardians to inform individualized service planning.
• Teach daily living and social-emotional skills to youth and families.
• Participate in Child and Family Team (CFT) processes.
• Connect families to natural supports and community resources.
• Maintain safety and manage crises per policy.
• Assist with transportation to appointments and activities.
• Collaborate with CFT members and external providers.

Skills

Youth engagement

Crisis prevention

Trauma-informed care

Documentation

Team collaboration

Education

High school diploma or equivalent

Tools

Credible EHR

Job description

• Location 15820 N. 35th Ave. Suite 14,Phoenix, AZ, 85053,United States
• Base Pay $21.00 / Hour

Description

Earn up to $1,350 in incentives each quarter!!

GENERAL SUMMARY

Provide support and rehabilitative services to children, adolescents, and young adults with emotional and behavioral health needs—and their families or caregivers—across all appropriate settings (home, school, clinic/office, community, telehealth, and other natural environments) as medically necessary. This is an intensive, community-based direct support program designed to engage families in their natural environments, meet them where they are, and address the complex needs that often place youth at risk for higher levels of care.

The program is guardian-driven, requiring active collaboration with caregivers to identify and mitigate home environment stressors that contribute to behavioral or emotional instability. Staff work alongside guardians to strengthen family functioning, build safety and structure within the home, and increase the caregiver’s capacity to respond effectively to challenging behaviors. The overarching goal is to preserve permanency in the home, reduce safety risks, and prevent out-of-home (OOH) placements such as BHIF, BHRF, or inpatient hospitalization, while also supporting successful transitions for youth returning from these settings.

All services are delivered within Arizona’s Children’s System of Care under AHCCCS, consistent with the 12 Principles and the Child and Family Team (CFT) model. The program aligns with the “Meet Me Where I Am” initiative—emphasizing flexible, family-centered, and community-based engagement that brings services directly to the environments where challenges occur. Practice is trauma-informed, culturally and linguistically appropriate, strengths-based, community-based and least restrictive, and coordinated with natural supports and other providers. Services focus on timely access, measurable outcomes, and meaningful, sustainable change for both youth and caregivers.

ESSENTIAL FUNCTIONS

1. Provides consistent, in-home and community-based direct support to youth and families at risk of higher levels of care, focusing on stabilization, skill-building, and maintaining permanency in the home.

2. Engages with guardians and family members to identify strengths, needs, and environmental stressors that inform individualized service planning within the Child and Family Team (CFT) process.

3. Teaches and models adaptive skills including daily living, social-emotional regulation, communication, problem-solving, self-care, and household management to children, adolescents, parents, and caregivers.

4. Participates actively in the CFT by sharing observations, progress updates, and recommendations that guide collaborative decision-making and treatment planning.

5. Identifies, connects, and integrates families into natural supports and community-based resources that reinforce stability, independence, and long-term well-being.

6. Demonstrates flexibility and critical thinking in dynamic situations—responding quickly and appropriately to emerging needs, safety risks, or behavioral escalations.

7. Provides transportation for youth and families to appointments, activities, and community resources as needed, always ensuring safety and professionalism.

8. Collaborates effectively with all CFT members, external providers, and community partners to ensure coordinated and seamless service delivery.

9. Completes clinical documentation accurately and within established timelines in Credible (EHR), ensuring all services meet agency, AHCCCS, and payer requirements.

10. Maintains regular communication with the supervisor to report updates, progress, barriers, and safety concerns, and participates in supervision to enhance performance and outcomes.

11. Works a flexible schedule that may include evenings or weekends to meet family needs and ensure continuity of care.

12. Meets weekly productivity and service delivery expectations as established by program and agency standards.

13. Other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular, predictable attendance is required; including but not limited to quarter-driven hours / spilt shifts- as business demands dictate.

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.

Repetitive physical movements (sitting, standing, jogging, running, in and outdoors, stooping, kneeling, crawling).

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting is required. Medium work exerting up to 50lbs of force occasionally, 20lbs or force frequently, 10lbs force constantly- following CPI and QBS crisis prevention protocol

Employee may be subjected to clients with violent tendencies (needs to be able to block physical threats and defend, hitting, kicking, biting, hair pulling, objects being thrown).

Employee may be subjected to high levels of stress and emotionally volatile situations due to challenging behaviors or crisis situations that last a long period of time.

Employee may encounter a variety of atmospheric conditions or poor environmental conditions: fumes, dust, odors, animals/animal hair, poor ventilation.

Home environments may or may not be in well-kept conditions. Families may have trouble with water or lights being shut off. Home environments may have issues with pests.

Employees may be subjected to different external climate factors (i.e., family’s trouble with heating or cooling, outside conditions in summertime, extreme heat or cold).

Employees may be required to wear personal protective equipment.

Households may include up to 15-20 people.

Closed toed shoes required on shift.

Requirements

Must be at least 21 years of age.

High school diploma or equivalent required.

Education/Experience: No prior behavioral health experience is required (Behavioral Health Paraprofessional – BHPP); however, experience working with children, families, or in community-based or rehabilitative behavioral health settings is preferred.

Knowledge/Skills: Demonstrated ability to effectively engage with children, adolescents, and families experiencing a range of behavioral health challenges, including those with intensive behavioral or emotional needs. Able to learn, apply, and refine supportive and rehabilitative interventions, skills-building techniques, and coaching strategies that promote daily living skills, emotional regulation, and problem-solving. Exhibits strong critical thinking and sound judgment, able to think on their feet and respond quickly in dynamic or high-stress situations. Works collaboratively with team members, maintaining open communication and flexibility to ensure consistent, coordinated care. Skilled or willing to develop competence in crisis prevention, safety planning, caregiver collaboration, and accurate, timely documentation to policy standards. Demonstrates or is willing to learn trauma-informed, culturally responsive, and strengths-based practices consistent with Arizona’s Children’s System of Care. Works under supervision, accepts feedback constructively, and incorporates guidance to enhance service delivery and professional growth.

Technology: Ability to use the EHR and standard productivity tools (Outlook, Word, Excel/Sheets); reliable email and calendar use.

Driving and Compliance: Must have a valid Arizona driver’s license, acceptable driving record, current personal auto insurance, and reliable transportation for community-based work (see Mileage Reimbursement Policy 009 and Transportation Policy 023).

Clearance: Must possess or be eligible to obtain an Arizona Fingerprint Clearance Card and maintain HIPAA/confidentiality standards.

Work Conditions: Able to provide services in home, school, office/clinic, community, and telehealth settings; occasional evenings and weekends as needed.

Preferred Qualifications

Experience with wraparound/CFT/ART processes, AHCCCS documentation standards, and community-based care.

Population Served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the consumers served in the department:

Infant & Early Childhood (birth – 5 years)