Youth and Family Care Navigator

Sagent Behavioral Health; Minneapolis (MN); Remote; USD 52,000 - 64,000; Full time

Benefits offered by this job

401k plan

Disability insurance (LTD/STD)

PTO and holidays

Mileage reimbursement

Job summary

Sagent Behavioral Health is seeking a Youth and Family Care Navigator to support children, adolescents, caregivers, and families across a nine-county rural service area in Minnesota. This remote, full-time role focuses on navigation, referrals, and connecting families to behavioral health and school-linked services.

You will work closely with regional clinicians and partners, providing personalized guidance and coordinating resources to improve access and outcomes for youth and families.

Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Public Health, Education, Healthcare Administration, or related field; or equivalent combination of education and experience.
• One+ years of experience working with children, adolescents, and/or families.
• Primary residence in Minnesota.
• Reliable transportation with driver's license for occasional travel to 9-county region.
• Proficiency with technology platforms and Microsoft Office applications.
• Bilingual or multilingual abilities preferred.

Responsibilities

• Serve as primary contact for families seeking behavioral health information, resources, and services, providing personalized guidance based on family needs and circumstances.
• Respond to enquiries from Population Health Hub, referrals, schools, and community partners.
• Help families understand available mental health, community, educational, and family support resources and referral options.
• Coordinate referrals and overcome barriers related to transportation, scheduling, and insurance; monitor referrals and follow-up to ensure connection.
• Maintain timely documentation of contacts, referrals, and outcomes; support data collection for grant reporting and quality improvement.

Skills

Experience with children & families

MS Office proficiency

Education

Bachelor's or Associate's degree in Human Services / related field

Tools

Electronic documentation systems

Microsoft Office

Job description

• Base Pay $58,000.00 / Year


• Job Category Community Based Services


• Employee Type Full Time (>0.75 FTE)

Job Title:Youth and Family Care Navigator

Location: Remote, with primary residence in Minnesota required

Working Model: Remote, with occasional travel required to support the 9 county region

Employment Term: 1-year position

Employee Type: 1.0 FTE - Full Time

Schedule: Monday - Friday, primarily daytime hours, with flexibility and availability to work late afternoons and evenings needed

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states,we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice,we provide manageable caseloads, flexible schedules, and compensation options that work for you.

As a Youth and Family Care Navigator, you will serve as a trusted guide for children, adolescents, caregivers, and families accessing the Child & Adolescent Population Health Hub. You will provide individualized support to help families understand their options, overcome barriers to care, navigate referrals, and connect with appropriate behavioral health, school-linked, community, and social support services across a nine-county rural service area, including Sagent. The service area includes Crow Wing, Douglas, Goodhue, Isanti, Itasca, Kandiyohi, McLeod, Otter Tail, and Winona counties. This nonclinical role focuses on helping families move from concern to connection by simplifying access to available supports and helping children, adolescents, and families overcome obstacles to receiving the services they need. This position will have the unique opportunity to not only impact our communities, but also to work alongside a team building and developing these needed resources.

Full Time Benefits:

• 401k, Long Term Disability, Short Term Disability and Life Insurance


• PTO and Paid Holidays


• Mileage Reimbursement

Responsibilities:

Family Navigation and Support

• Serve as a primary point of contact for families seeking behavioral health information, resources, and services, providing personalized guidance based on family needs, preferences, location, and circumstances.


• Respond to enquiries received through the Population Health Hub, provider referrals, schools, community partners, and self-referrals.


• Help families understand available mental health, community, educational, and family support resources, service options, and referral pathways.

Referral Coordination

• Support families experiencing barriers related to transportation, technology access, scheduling, insurance, or understanding available services.


• Facilitate referrals to behavioral health, school-linked, community-based, crisis, and family support resources.


• Monitor referral completion and conduct follow-up outreach to ensure successful connection.


• Assist families with navigation and use of the Population Health Hub.


• Promote utilization and encourage engagement with self-assessments, educational content, and available resources within the platform.


• Support outreach efforts that increase awareness and utilization of the Hub throughout the region.

Documentation and Data Tracking

• Maintain accurate and timely documentation of contacts, referrals, follow-up activities, and outcomes.


• Support collection of utilization and outcome data required for grant reporting and continuous quality improvement activities.


• Maintain confidentiality and comply with all applicable privacy requirements.


• Work closely with Sagent clinicians, referral partners, schools, healthcare providers, county agencies, and community organizations.


• Participate in team meetings and workflow improvement activities.


• Contribute to maintaining an up-to-date inventory of regional resources and services

Requirements:

• Associate's or Bachelor's degree in Human Services , Social Work, Psychology, Public Health, Education, Healthcare Administration, or a related field; or equivalent combination of education and experience.


• One or more years of experience working with children, adolescents, and/or families. Knowledge of child and adolescent behavioral health resources, preferred.


• Primary residence in the State of Minnesota.


• Reliable transportation and active driver's license and auto insurance for occasional travel to 9 county service area.


• Proficiency with technology platforms, electronic documentation systems, and Microsoft Office applications.


• Experience in behavioral health, healthcare navigation, family services, education, community-based services, case management, or systems navigation, preferred.


• Familiarity and passion for supporting rural communities and service systems.


• Experience working with culturally diverse populations, including Indigenous communities.


• Bilingual or multilingual abilities, preferred.

Compensation:

This is a non‑exempt position. Total earnings for this position will be $58,000 annually.

*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.

* Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.