YourPace Academic Success Coach

University of Maine; Presque Isle (ME); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tuition waiver

Wellness programs

Medical, retirement, dental, vision

Job summary

University of Maine at Presque Isle invites applications for a YourPace Academic Success Coach to guide students from matriculation to graduation. You will provide proactive outreach, degree planning, and personalized coaching in a flexible work environment.

The role requires strong communication, collaboration with faculty and staff, and the ability to navigate university policies while supporting student persistence, retention, and success across remote, hybrid, or on‑campus settings.

Qualifications

• Bachelor’s degree and 3–5 years of experience in advising, counseling, admissions, tutoring, education, or customer service.
• Exceptional interpersonal, written, and verbal communication skills.
• Demonstrated ability to build rapport and motivate students.
• Proven organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to interpret and explain academic policies and degree requirements.
• Experience with Microsoft Office Suite, Google Workspace, and Zoom.
• Commitment to maintaining confidentiality and FERPA compliance.
• Ability to work both independently and collaboratively in a fast-paced, student-centered environment.
• Strong problem-solving skills and a proactive approach to addressing student needs.
• For remote/hybrid work: reliable high-speed internet (minimum 25 Mbps) and a dedicated, private workspace that meets confidentiality requirements.

Responsibilities

• Serve as the primary point of contact for students from matriculation through graduation.
• Provide proactive outreach, degree planning, and academic coaching.
• Support navigation of university policies and resources.
• Collaborate with faculty, staff, and administrators to provide personalized guidance.
• Work in a flexible schedule including some nights and weekends.
• Travel to campus occasionally for training/events.

Skills

Interpersonal skills

Written communication

Verbal communication

Rapport building

Organizational skills

Policy interpretation

Microsoft Office

Google Workspace

Zoom

Confidentiality

FERPA compliance

Independent & collaborative work

Problem solving

Education

Bachelor's degree

Master’s Degree (preferred)

Tools

Microsoft Office Suite

Google Workspace

Zoom

Job description

TheUniversity of Maine at Presque Isle (UMPI) is seeking to hire aYourPace Academic Success Coach.

The YourPace Academic Success Coach will serve as the primary point of contact for students from the point of matriculation through graduation, providing seamless, student-centered support across the entire enrollment and academic journey. This role combines proactive outreach, degree planning, and academic coaching to promote student persistence, retention, and success particularly during the early stages of the student experience.

The Coach supports students in navigating University policies and systems, connects them to resources, and helps them develop the skills and confidence necessary for success in the YourPace learning model. Working collaboratively with faculty, staff, and administrators across departments, the Coach ensures that each student receives timely, accurate, and personalized guidance.

Work is conducted in a collaborative environment, with remote, hybrid, or in-person work options determined in consultation with the successful candidate. Occasional travel to campus may be required for training or events. The standard schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST and will require some nights and weekends.

For a complete list of responsibilities and qualifications, please review the full job description here.

The salary for this full time job is $47,112.33. The university will take into consideration the salary of current UMS employees for transfer/promotion depending on skills and experience. Additional benefits include medical, retirement, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs. Visit our benefits website to learn more.

Required Qualifications, Knowledge, and Skills:

• Bachelor’s degree and 3–5 years of experience in a professional setting, such as advising, counseling, admissions, tutoring, education, or customer service.
• Exceptional interpersonal, written, and verbal communication skills.
• Demonstrated ability to build rapport and motivate students.
• Proven organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to interpret and explain academic policies and degree requirements.
• Experience with Microsoft Office Suite, Google Workspace, and communication technologies (e.g., Zoom).
• Commitment to maintaining confidentiality and FERPA compliance.
• Ability to work both independently and collaboratively in a fast-paced, student-centered environment.
• Strong problem-solving skills and a proactive approach to addressing student needs.
• For remote/hybrid work: reliable high-speed internet (minimum 25 Mbps) and a dedicated, private workspace that meets confidentiality requirements.

Preferred Qualifications

• Master’s Degree.
• Five or more years of experience in higher education or student success roles.
• Experience working with adult learners or competency-based education models.
• Familiarity with University of Maine System technologies, including MaineStreet and BrightSpace.

Important Information About the Recruitment Process:

• Applications will be reviewed on an ongoing basis. For full consideration, applications must be received by 5:00 p.m. EST on September 30, 2026. Applications received after this date may be considered at the discretion of the University.
• Finalist candidates will be asked to provide a list of professional references.
• A background check will be conducted for the selected candidate.
• Please note: The University is unable to consider applicants who require visa sponsorship.

About the University

For more than a century, the University of Maine at Presque Isle (UMPI) has helped students build successful professional careers. UMPI offers life-changing opportunities in a caring, small-university environment for 3,000 traditional and non-traditional students from Maine, across the United States, and around the world.

To learn more, visit the University of Maine at Presque Isle website.

Situated on 150 acres amidst the rolling hills and potato fields of northern Maine, UMPI strives to be the region’s premier learning institution while helping to stimulate cultural and economic development throughout Aroostook County and the State of Maine. Serving as an educational and cultural center for the area, university facilities host lectures, academic programs, concerts, dance performances, art exhibits, and plays that benefit the entire region. You can also explore community resources and regional attractions by reading more about what Aroostook County has to offer.

Equal Opportunity Statement-The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act- The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report. If you have any questions, contact Safety and Security 111 Campus Center 181 Main St., Presque Isle, ME 04769 Phone: [phone].