Yourgi Operations Manager

Destination Pet, LLC; Town of Texas (WI); Remote; USD 95,000 - 115,000; Full time

Job summary

Join a leading company in veterinary services as an Operations Manager, responsible for optimizing operational strategies and enhancing customer service frameworks. This fully remote position offers a competitive salary, impactful work environment, and benefits including health insurance and flexible time off. Ideal candidates will possess a strong background in operations management and effective communication skills.

Benefits

Health, vision, and dental insurance

Flexible Time Off

Retirement planning

Career growth opportunities

Impactful work environment

Qualifications

• 3+ years of progressive operations experience.
• 2+ years in customer service environments.
• Experience creating operational frameworks.

Responsibilities

• Help develop operational strategies that align with our purpose.
• Design services that reflect commitment to customers.
• Collaborate with departments to establish metrics.

Skills

Operational frameworks

Analytical skills

Effective communication

Leadership

Customer-first approach

Resource management

Adaptability

Education

Bachelor's degree in business administration

Tools

Zendesk

Salesforce

Confluence

Job description

Join to apply for the Yourgi Operations Manager role at Destination Pet, LLC.

This range is provided by Destination Pet, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $115,000.00/yr

Direct message the job poster from Destination Pet, LLC.

Recruitment Supervisor at Pet Care Industry I PGDBM I Corporate Recruiting

We are looking to add an Operations Manager to our Yourgi team!

LOCATION: FULLY REMOTE

REPORTS TO: Director of Yourgi Operations and Support

CORE RESPONSIBILITIES:

• Help develop operational strategies that align with our purpose
• Create systems where daily support operations become the embodiment of our values
• Design services that reflect our commitment to those we serve
• Transform customer feedback into insights to improve our purpose fulfillment
• Identify opportunities for process improvement that serve our mission and team
• Collaborate with departments to establish meaningful metrics
• Use data to tell our impact story and guide our future
• Build vendor relationships based on shared values and mutual respect
• Resolve customer challenges in ways that strengthen relationships
• Share insights with leadership to inform strategic direction
• Contribute to our vision, staying true to our purpose as we grow

REQUIREMENTS:

Education & Experience:

• Bachelor's degree in business administration or related field, or equivalent experience
• 3+ years of progressive operations experience
• 2+ years in customer service environments

Skills:

• Experience creating operational frameworks that serve people
• Experience with support platforms such as Zendesk, Salesforce, Confluence
• Understanding of tier 1, 2, and 3 support as trust-building functions
• Leadership that inspires others
• Analytical skills to interpret data
• Proficiency with technology tools
• Effective communication skills
• Customer-first, empathetic approach
• Resource management skills
• Adaptability and flexibility

Preferred Skills & Experience:

• Advanced degree
• Knowledge of industry best practices
• Experience with digital operations
• Project management certification
• Help desk management experience
• Experience working with results-oriented leadership
• Training program development skills
• Belief in purpose-driven work

PERKS:

• Health, vision, dental, disability, and life insurance
• Startup mentality with stable funding
• Flexible Time Off
• Career growth opportunities
• Retirement planning
• Impactful work environment
• Remote work flexibility
• Time for renewal
• Meaningful contribution to pet-human bonds

Seniority level

• Associate

Employment type

• Full-time

Job function

• Strategy/Planning, Customer Service, Management

Industries

• Veterinary Services, Hospitals, Healthcare

This job posting is active. Apply now to join our team!