YMCA Reston - Membership Director

Ymcadc; Great Falls Crossing (VA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a leading nonprofit organization dedicated to community strength as a Membership Director. This role focuses on enhancing member experiences through recruitment, engagement, and retention strategies. You'll lead a team to foster a member-focused culture, ensuring satisfaction and growth. With a commitment to personal and professional development, this position offers a supportive environment where your contributions will make a significant impact. If you're passionate about community service and ready to take on a leadership role, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Wellness Programs

Retirement Plans

Generous Vacation and Sick Leave

Training and Development Opportunities

Inclusive Environment

Qualifications

• 5+ years in membership sales and retention strategy.
• Strong leadership and excellent interpersonal skills.

Responsibilities

• Lead membership campaigns to achieve acquisition and retention goals.
• Oversee daily operations and ensure high-quality member service.

Skills

Membership Sales

Team Management

Customer Service

Relationship Building

Microsoft Office

Membership Management Software

Job description

12196 Sunset Hills Rd, Reston, VA 20190, USA

Job Description

Posted Tuesday, December 31, 2024 at 5:00 AM

Advance your career and make a difference by joining the YMCA of Metropolitan Washington! The Y is a leading nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. We offer a variety of programs and services that improve the health and wellbeing of individuals and families. The Y is a leader in advancing health and wellbeing initiatives to improve health outcomes for those we serve. If your next career move includes leaving a legacy, this is the role for you!

The YMCA Fairfax County Reston is currently seeking a dynamic and experienced Membership Director to lead our membership department. The Membership Director is responsible for the recruitment, engagement, and retention of members. This role includes managing membership operations, developing strategies to increase membership, and ensuring members have a positive experience.

Exciting Responsibilities You'll Have as the Membership Director:

1. Lead all membership campaigns by coordinating and supervising handling of all prospect sources and interaction with guests to achieve the branch’s monthly member acquisition and retention goals.
2. Oversee the day-to-day operations of the membership department, ensuring high-quality member service.
3. Train, supervise, and support membership staff, including hiring, scheduling, and performance evaluations.
4. Develop and maintain relationships with members, addressing concerns and feedback to enhance member satisfaction.
5. Collaborate with other departments to promote YMCA programs and services.
6. Plan and execute member engagement events and activities.
7. Support the branch membership marketing needs.
8. Provide mentorship and development to the membership team.

Qualifications and Skills: We seek a leader with values that align with the Y’s mission:

1. Demonstrated the ability to create a member-focused culture and model relationship building.
2. 5 years of relevant experience in membership sales, acquisition, retention strategy, and operations.
3. Proven track record of successful membership growth and retention.
4. Strong leadership and team management skills.
5. Excellent customer service and interpersonal skills.
6. Proficient in Microsoft Office and membership management software.
7. Ability to work flexible hours, including evenings and weekends, as needed.

Benefits of being a Y Leader: The YMCA offers a supportive and dynamic work environment that encourages personal and professional growth. By joining our team, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits designed to support your overall well-being. Here are some of the benefits you can enjoy as an employee:

1. Competitive Compensation: Salary range reflects your skill and experience.
2. Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
3. Wellness Programs: Y membership for you and your family to support your physical and mental health.
4. Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
5. Work-Life Balance: Generous vacation, sick leave, and holidays.
6. Training and Development: Access to professional development programs, workshops, and certifications.
7. Inclusive Environment: A commitment to diversity, equity, and inclusion ensuring all employees feel valued.
8. Engaging Work: Meaningful work that makes a positive impact on the community.

12196 Sunset Hills Rd, Reston, VA 20190, USA