Yearbook Account Representative

Inter-State Studio & Publishing Co.; Sedalia (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid time off

Job summary

Inter-State Studio & Publishing Co. is seeking a Yearbook Account Representative to manage a portfolio of school accounts in Sedalia, MO.

You will assist yearbook advisers and staff with planning, producing, and submitting yearbooks, while guiding them through online platforms and addressing product questions. In this client-facing role you’ll troubleshoot issues, track deadlines, process orders and payments, and nurture relationships to grow bookings, while supporting a collaborative and

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Strong computer proficiency and ability to learn multiple systems.
• Background check and drug screen required.

Responsibilities

• Serve as the primary contact for yearbook accounts in your territory.
• Provide training and ongoing support for our yearbook design software and tools.
• Track customer progress and deadlines to ensure timely submissions and delivery.
• Troubleshoot technical issues and coordinate with internal teams as needed.
• Process orders, invoices, and payments with accuracy and care.
• Recommend additional products or services, rebook returning customers, and follow up with leads.
• Keep detailed records of communication and account status in our systems.

Skills

Communication

Customer service

Multitasking

Tech proficiency

Education

High school diploma or equivalent

Some college

Tools

Yearbook design software

Job description

Inter-State Studio & Publishing Co. is looking for a Yearbook Account Representative to join our team in Sedalia, MO!Inter-State Studio is a family-owned school photography and yearbook company that has been successfully serving schools for 90 years.By listening to the needs of our customers and utilizing the latest technologies, we pride ourselves on providing high-quality school portraits and yearbooks with affordable pricing and excellent service.Position Overview:In this client-facing role, you’ll manage a portfolio of school accounts, helping yearbook advisers and staff successfully plan, produce, and submit their yearbooks. You’ll support customers through phone, email, and video calls — guiding them through online platforms, answering product questions, troubleshooting technical issues, and offering add-on solutions that enhance their experience.This role combines customer service, technical support, project management, and some sales/rebooking. Ideal for someone who enjoys relationship-building, thrives in a detail-oriented environment, and loves helping others succeed.What You’ll Do:Serve as the primary point of contact for yearbook accounts in your territoryProvide training and ongoing support for our yearbook design software and toolsTrack customer progress and deadlines to ensure timely submissions and deliveryTroubleshoot technical issues and coordinate with internal teams when neededProcess orders, invoices, and payments with accuracy and careRecommend additional products or services, rebook returning customers, and follow up with leadsKeep detailed records of communication and account status in our systemsRequirements:High school diploma or equivalent required; some college preferredStrong computer proficiency and ability to learn multiple systemsBackground check and drug screenSkills for Success:Exceptional written and verbal communicationConfidence working with technology and teaching othersAbility to multitask and manage multiple projects and deadlinesFriendly, professional demeanor with a customer-first mindsetSelf-motivated and dependable team playerWhat We Offer:Pay commensurate with experienceMedical, dental, and vision benefits401K with company matchingPaid time off and holiday payBe part of a collaborative and creative environment where your contributions help schools capture memories that last a lifetime.Inter-State Studio & Publishing Co. is an equal opportunity employer. Accommodations are available upon request during the recruitment [e-mail] to support schools and make an impact? Apply now!