Year-Round Customer Care Intern | Salesforce & QA

Union Pacific Railroad; Omaha (NE); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

On-site cafeteria

Fitness center

Employee discounts

Education visits

Job summary

Union Pacific Railroad is offering a year‑round Customer Care & Support intern position at our Omaha, NE headquarters. The role includes front-line support for CC&S tech projects, basic Salesforce administration, QA testing, and creating knowledge documents.

You will interact with peers and leaders, supporting cross‑functional projects and process improvements. The internship schedule is flexible, averaging 15–20 hours weekly during the academic year and up to 40 hours in summer, with

Qualifications

• College credits equivalent to one year toward an undergraduate degree.
• Proficient verbal and written communication skills.
• Basic organization, prioritization and time/project management skills.

Responsibilities

• Learn and perform core business processes and systems used in Customer Care & Support operations.
• Perform basic Salesforce administrative functions and quality assurance testing.
• Support process improvement by creating and updating documentation.
• Provide operational support to department business group members.
• Develop and execute project action plans and perform team assignments.
• Build and strengthen a network of professional contacts within departments and across the company.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Organization

Time management

Prioritization

Project management

Education

Undergraduate credits

Tools

Salesforce

Job description

Union Pacific Railroad is offering a year‑round Customer Care & Support intern position at our Omaha, NE headquarters. The role includes front-line support for CC&S tech projects, basic Salesforce administration, QA testing, and creating knowledge documents.

You will interact with peers and leaders, supporting cross‑functional projects and process improvements. The internship schedule is flexible, averaging 15–20 hours weekly during the academic year and up to 40 hours in summer, with