Hybrid Year-Round Intern: Customer Care & Support

Union Pacific Corporation; Omaha (NE); Hybrid; USD 29,000 - 34,000; Part time

Benefits offered by this job

Hybrid work environment

On-site cafeteria

Fitness center

Employee assistance program

Competitive compensation

Educational visits

Job summary

Union Pacific is seeking a Year Round Intern in Customer Care & Support to gain hands-on experience at our Omaha headquarters. The role offers frontline support for CC&S projects, basic Salesforce administration, and knowledge management documentation, with a flexible schedule of 15-20 hours weekly during the academic year and up to 40 hours in the summer.

This internship provides exposure to cross-functional teams, mentorship from leaders, and the chance to contribute to real improvements in a

Qualifications

• College credits equivalent to one year toward an undergraduate degree.
• Proficient verbal and written communication skills.
• Basic organization, prioritization and time/project management skills.

Responsibilities

• Learn and perform core processes and systems used in Customer Care & Support operations.
• Perform basic Salesforce administration and quality assurance testing.
• Support process improvement by creating and updating documentation.
• Provide operational support to department business group members.
• Develop and execute project action plans and perform team assignments.
• Build a network of professional contacts within departments across the company.
• Perform other duties as assigned.

Skills

Verbal & written communication

Time management

Undergraduate credits

Education

College credits toward undergraduate degree

Job description

Union Pacific is seeking a Year Round Intern in Customer Care & Support to gain hands-on experience at our Omaha headquarters. The role offers frontline support for CC&S projects, basic Salesforce administration, and knowledge management documentation, with a flexible schedule of 15-20 hours weekly during the academic year and up to 40 hours in the summer.

This internship provides exposure to cross-functional teams, mentorship from leaders, and the chance to contribute to real improvements in a