Yardi Support Specialist

Singh Management Co., Llc; West Bloomfield Charter Township (MI); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Singh is seeking a Yardi Support Specialist to assist property-management teams across Multifamily, Commercial, and Senior Housing using Yardi software for residents, leases, rent, accounting, and property operations. Responsibilities include user support, data entry, lease support, reporting, troubleshooting, training, testing, and vendor coordination.

Qualifications include 3–5 years on Yardi core products, strong problem-solving, and team-oriented communication.

Qualifikationen

• 3–5 years of experience on Yardi core products and ancillary modules.
• Professional, positive, approachable demeanor and discretion.
• Ability to handle multiple tasks in an organized and efficient manner.

Aufgaben

• Provide user support: set up access, troubleshoot Yardi issues, resolve system errors.
• Perform data entry and maintenance of resident, lease, property, vendor, and financial records.
• Assist with lease/occupancy tasks: move-ins, move-outs, renewals, charges, deposits, and resident records.
• Develop or request alterations to Yardi standard reports and help users pull information.
• Troubleshoot system problems and escalate when necessary.
• Provide training to staff on Yardi processes and document common issues.

Kenntnisse

Yardi

Problem-solving

Team orientation

Communication

Tools

Microsoft Excel

Jobbeschreibung

Brief Description

As a Yardi Support Specialist at Singh, you will support property-management teams for Multifamily, Commercial, Senior Housing (IL/AL – EHR and eMAR support), JobCost/Construction and Development using Yardi software to manage apartments, residents, leases, rent, accounting, and property operations.

• User support: Set up user access in the system, help employees troubleshoot Yardi issues, answer “how do I?” questions, and resolve system errors. Continuously monitor and respond to service requests in the company internal user helpdesk system, and deliver high-quality resolutions in a timely matter. Escalation and continuous monitoring of internal user support concerns to Administrator, as necessary.
• Data entry and maintenance: Update resident, lease, property, vendor, and financial information and help maintain data accuracy.
• Lease/property support: Help staff with move-ins, move-outs, renewals, lease changes, charges, deposits, and resident records, specifically in Yardi 7s or the CRM IQ platform.
• Reporting: Develop or request alterations to Yardi standard reports and help users pull operational or financial information.
• Troubleshooting: Investigate system problems, determine whether an issue is caused by user settings, data, configuration, or the software itself, and *escalate* when necessary.
• Training: Train property managers, leasing staff, accountants, and other employees on Yardi processes. Provide detailed written instruction sheets on more common issues.
• Testing and implementations: Help test system updates, new configurations, integrations, or new Yardi modules. Be available for all preliminary meetings and subsequent trainings.
• Vendor coordination: Work with Yardi's support team to coordinate large-scale solutions for company related issues.

Brief Description

As a Yardi Support Specialist at Singh, you will support property-management teams for Multifamily, Commercial, Senior Housing (IL/AL – EHR and eMAR support), JobCost/Construction and Development using Yardi software to manage apartments, residents, leases, rent, accounting, and property operations.

• User support: Set up user access in the system, help employees troubleshoot Yardi issues, answer “how do I?” questions, and resolve system errors. Continuously monitor and respond to service requests in the company internal user helpdesk system, and deliver high-quality resolutions in a timely matter. Escalation and continuous monitoring of internal user support concerns to Administrator, as necessary.
• Data entry and maintenance: Update resident, lease, property, vendor, and financial information and help maintain data accuracy.
• Lease/property support: Help staff with move-ins, move-outs, renewals, lease changes, charges, deposits, and resident records, specifically in Yardi 7s or the CRM IQ platform.
• Reporting: Develop or request alterations to Yardi standard reports and help users pull operational or financial information.
• Troubleshooting: Investigate system problems, determine whether an issue is caused by user settings, data, configuration, or the software itself, and *escalate* when necessary.
• Training: Train property managers, leasing staff, accountants, and other employees on Yardi processes. Provide detailed written instruction sheets on more common issues.
• Testing and implementations: Help test system updates, new configurations, integrations, or new Yardi modules. Be available for all preliminary meetings and subsequent trainings.
• Vendor coordination: Work with Yardi's support team to coordinate large-scale solutions for company related issues.

Qualifications/Requirements

• At least 3-5 years experience on Yardi core products and ancillary modules.
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion
• Exercise independent judgment
• Possess good problem-solving skills.
• Ability to handle multiple tasks in an organized and efficient manner.
• Previous work experience with property management software and an understanding of the Microsoft Suite of programs.
• Demonstrate sensitivity in handling confidential information.
• Must be team oriented and clearly communicate ideas to others.
• Property operations background preferred.
• Basic knowledge of accounting/accounting roles.