Yard/Loadout Associate

Coastal Country; Gresham, Northern (OR, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Coastal Farm in Gresham, Oregon is seeking a Customer Service Associate to uphold company standards in guest service, sales, and store maintenance. You will greet customers, answer questions, and help locate products.

You will also support merchandising, signage, pricing, and housekeeping, while using the point of sale and basic computer tools. Strong communication and teamwork are essential to adapt to a dynamic retail environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal abilities and customer service focus.
• Ability to adapt to changing work environments and priorities.
• Proficient with computer systems and email.
• Familiar with standard retail concepts and practices.
• High attention to detail.

Responsibilities

• Greet customers, answer questions, and help locate products.
• Answer incoming phone calls and assist with inquiries.
• Maintain radio communication with team members.
• Develop product knowledge and promote merchandise.
• Assist in merchandising, displays, and store housekeeping.
• Support other departments as needed and participate in cleaning tasks.

Skills

Excellent communication

Interpersonal skills

Adaptability

Computer & email literacy

Retail concepts

Attention to detail

Job description

Description

Primary Purpose

To be responsible for maintaining customer service as per company standards, generating sales, housekeeping, merchandising, signing, pricing, point of sale operations, processing freight, and loss prevention in adherence to all company policies and store standards.

Essential Duties and Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties and Responsibilities

• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Preferably familiar with standard retail concepts and practices.
• Strong attention to detail.