Xpel/Fiberglass/Detailer - Dania Beach

Big Thunder Marine at Ozark Yacht Club; Florida; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Fiberglass/Detailer Technician to enhance customer service and ensure quality in watercraft detailing. This role involves assessing repairs, maintaining tools, and training team members to uphold the highest standards of service excellence. With a focus on building lasting relationships with clients, this position offers a dynamic work environment where your contributions will directly impact the company's success. If you are passionate about marine services and eager to grow within a supportive team, this opportunity is perfect for you!

Benefits

401(k) Savings Plan

Health Insurance

Life Insurance

PTO Benefits

Continuing Education

Employee Purchase Program

Qualifications

• 1-2 years of detailing experience preferred.
• Must possess or obtain a Class E driver and state boater license.

Responsibilities

• Perform quality checks and ensure high standards in all repairs.
• Train detail service staff on product features and benefits.
• Maintain a clean and safe work area while following safety procedures.

Skills

Detailing Experience

Accountability

Customer Service

Communication Skills

Initiative

Goal Oriented

Education

High School Diploma or GED

Post-secondary Education

Tools

Basic Computer Skills

Job description

In keeping with the mission and values of Iconic Marine and the pledge to maintain our presence as the premier watercraft dealer, the Fiberglass/Detailer Technician serves to complete cosmetic, structural, ceramic, and PPF (Xpel) coatings. The Fiberglass/Detailer Technician will ensure our company's continued growth and success by focusing on quality and efficiently completing tasks assigned on any given day. The Fiberglass/Detailer Technician always works to enhance our customer service experience and create lasting relationships with our clients.

Benefits

Custom Motorsports & Marine has the following benefits programs available to eligible employees:

• 401(k) Savings Plan
• Bereavement Leave
• Health Insurance
• Holidays
• Jury Duty Leave
• Life Insurance
• Supplemental Life Insurance
• PTO Benefits
• Vision Care Insurance
• Witness Duty Leave
• Continuing Education
• Discounted equipment rentals
• Employee Purchase program

Essential Functions

• Assess repairs to ensure proper materials are on hand and ready.
• Examine finished surfaces of workpieces to verify conformance to specifications, using all proper equipment.
• Clean and maintain tools and equipment using solvents, brushes, rags, and the shop.
• Read job orders and inspect workpieces to determine work procedures and materials required.
• Make any and all repairs complete with the utmost quality standards.
• Perform quality checks throughout and at completion of jobs assigned to them or the team.
• Keep a clean and safe work area. Follow safety procedures to protect themselves and those around them.
• Responsible for following the quality systems procedures and standard operating procedures of the service center.
• Promote a culture of service excellence by sharing best practices, establishing priorities, and supporting all Detail Service team members. Evaluate staff performance both on an ongoing, regular basis as well as annually to address and correct any areas of concern.
• Conduct consistent and thorough training of detail service staff to ensure they can correctly identify each product's features, components, and benefits in our lineup. Focus on offering hands-on training and demonstrations that will allow team members to understand firsthand the products we offer in the Detail Service Department.
• Attract, hire, and retain a diverse team of top talent in the Detail Service Department. Build a team that successfully represents the Iconic Marine brand by delivering exceptional service and driving client loyalty.
• Polishes and waxes boats as needed.
• Cleans customer boats and ensures they are ready for pick up.
• Report all damaged or malfunctioning equipment to the Service Manager.
• Additional duties and projects as assigned.

Position Qualifications

Competency Statements

• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Skills & Abilities

Education: A High School Diploma or GED is required; post-secondary education is desired.

Experience: 1-2 years of bottom paint and/or detailing experience preferred.

Computer Skills: Basic computer skills needed.

Certifications & Licenses: Must possess, or have the ability to obtain, a Class E driver and state boater license.

Work Environment

A typical office environment has a moderate noise level when working indoors. Outdoor and marine environments may contain uneven and slippery surfaces. The noise levels may increase substantially upon interaction with watercraft.