Xfinity Retail Service Associate

Comcast; Naples (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that blends media and technology to create exceptional customer experiences. As a Store Service Associate, you will play a vital role in supporting the store team and ensuring that customers receive top-notch service. Your responsibilities will include maintaining store organization, assisting with customer inquiries, and providing in-store support for Xfinity Mobile. This position offers a dynamic work environment where you can showcase your communication skills and passion for technology. If you are eager to contribute to a team that values integrity and collaboration, this opportunity is perfect for you.

Benefits

Best-in-class Benefits

Commission eligibility for sales positions

Bonus eligibility for non-sales positions

Qualifications

• 0-2 years of experience in a customer service role.
• Must demonstrate strong communication and teamwork skills.

Responsibilities

• Support store team to deliver best-in-class customer experience.
• Maintain inventory accuracy and ensure store cleanliness.
• Assist customers with technology and service inquiries.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School or Equivalent

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures.

Core Responsibilities

1. Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
2. Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
3. May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
4. Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
5. Serves as an in-store expert for Xfinity Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
6. Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
7. Assists Store Leadership in Inventory and Merchandising responsibilities:
8. Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
9. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
10. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
11. Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
12. Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
13. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
14. Other duties and responsibilities as assigned.

Education Level

• High School or Equivalent

Years of Experience

• Generally requires 0-2 years related experience.

Skills

Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation

Base Pay: $15.63

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.