Xfinity Retail Service Associate- Bilingual Spanish Speaking Required

Comcast

Methuen (MA)

On-site

USD 19,320 - 27,517

Part time

14 days+

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Benefits offered by this job

Commission opportunities

Comprehensive benefits package

Flexible scheduling

Job summary

A leading telecommunications company is seeking a part-time Xfinity Retail Service Associate in Methuen, Massachusetts. The role involves delivering excellent customer service, maintaining inventory, and supporting the store team. Ideal candidates should have a strong customer focus, ability to work flexible hours, and be enthusiastic about technology. Compensation starts at $17.00 per hour, with opportunities for commission and bonuses.

Qualifications

Customer support experience in a retail environment is preferred.
Ability to work flexible hours, including nights and weekends.
Capability to lift boxes up to 25 pounds.

Responsibilities

Support store team to deliver a best-in-class customer experience.
Maintain inventory accuracy and cleanliness in the store.
Assist with receiving and stocking inventory as needed.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Job Description

Core Responsibilities

Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity

Salary

Base Pay: $17.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Seniority level