Retail Service Associate

Comcast; Sterling Heights (MI); On-site; USD 18,638 - 26,546; Full time

Job summary

A leading telecommunications firm is seeking a Retail Service Associate in Sterling Heights, Michigan. Responsible for supporting the store team and delivering a top-notch customer experience, this role involves inventory management and maintaining store cleanliness. Ideal candidates will have strong communication skills and a customer-focused attitude. This full-time position offers a base pay of $16.40 per hour.

Qualifications

• Customer-focused mindset with the ability to engage effectively.
• Strong communication skills for interacting with customers and team members.
• Ability to organize and maintain a clean work environment.

Responsibilities

• Support the store team to deliver a best-in-class customer experience.
• Maintain inventory accuracy and ensure a clean store.
• Assist with receiving and stocking inventory.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Join to apply for the Retail Service Associate role at Comcast.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Overview

Job Summary: Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures.

Core Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• Greets customers during peak times, ensures they are connected to a sales consultant in a timely manner, and is prepared to demonstrate company technology to new customers to help them learn the basics and encourage return visits.
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and looks for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities and direction while demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first and promote our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
• Win as a team - collaborate and be open to new ideas.
• Be an active part of the Net Promoter System by engaging with customers and helping elevate opportunities to improve service.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Communication
• Resilience
• Professional Integrity

Salary

Base Pay: $16.40

The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate employees. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Seniority level

• Associate

Employment type

• Full-time

Job function

• IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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