Xfinity Retail Service Associate

Comcast; Leesburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Comcast is looking for a Store Service Associate in Leesburg, FL. The role involves supporting the store team in delivering a best-in-class customer experience, maintaining inventory accuracy, and ensuring a clean store environment.

Ideal candidates should have a high school education, up to 2 years of related experience, and excellent communication skills. Flexibility to work nights and weekends is required, along with the ability to lift up to 25 pounds.

Qualifications

• 0-2 years related experience required.
• Ability to carry and lift up to 25-pound boxes.
• Must be able to work nights and weekends.

Responsibilities

• Support the store team and provide great customer support.
• Maintain accurate inventory and ensure a clean store.
• Assist customers with equipment returns and service inquiries.
• Conduct weekly cycle count of inventory.
• Adapt to store management priorities and direction.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School or Equivalent

Job description

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Core Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go‑to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
• Performs non‑sales customer service transactions including but not limited to equipment returns and swaps, customer pick‑up for "buy-online-pick-up" in‑store order fulfillment.
• Serves as an in‑store expert for Xfinity Mobile support, providing in‑store post‑sales support for device data transfers and phone number ports.
• Supports the onboarding of a Xfinity Mobile customer, post‑sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set-up errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities.
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back‑of‑house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and looks for opportunities to improve the store count process.
• Keeps current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25‑pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• Education Level: High School or Equivalent
• Years of Experience: 0‑2 years related experience

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Communication
• Resilience
• Professional Integrity

Compliance

Comcast is an EEO/AA/Drug Free Workplace.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.