Xfinity Retail Sales Consultant (Bilingual Preferred)

Blueface Ltd; Chicago (IL); On-site; Full time

Job summary

An established industry player is seeking a Retail Sales Consultant who is passionate about providing exceptional customer service and sales expertise. This role involves assisting customers with product knowledge and ensuring a seamless onboarding experience. With a focus on teamwork and customer-first initiatives, you'll play a vital role in achieving sales targets while promoting a culture of inclusion and diversity. If you're self-motivated and eager to learn, this is an exciting opportunity to grow within a dynamic organization that values your contributions and offers a path for career advancement.

Qualifications

• 2-5 years of relative work experience in sales or customer service.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist and consult with customers on products and services.
• Achieve sales and customer experience goals.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Xfinity Retail Sales Consultant (Bilingual Preferred)

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engage in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Other duties and responsibilities as assigned.
• Bilingual preferred but not required.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Skills

Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $17.00
Total Target Compensation (Base Pay plus Targeted Commission): $24.69. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

High School Diploma / GED (Required)

Relative Work Experience

2-5 Years

About Us

At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.