Xfinity Retail Sales Consultant

Xfinity; Lowell (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in a customer-facing role. This position focuses on delivering exceptional service and sales experiences while utilizing innovative technology. You'll engage with customers, understand their needs, and provide tailored solutions to enhance their experience with the company's products and services. If you're a motivated team player who thrives in a dynamic environment and is eager to make a difference, this opportunity is perfect for you. Join a company that values teamwork and innovation, and take your career to new heights!

Benefits

Comprehensive benefits

Potential for significant earnings

Flexible schedule

Sales commissions

Team huddles and learning opportunities

Qualifications

• 2-5 years of relevant work experience required.
• High School Diploma or GED is mandatory.

Responsibilities

• Assist and consult with customers on products and services.
• Achieve sales and customer experience goals.
• Provide comprehensive customer onboarding.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

$26.69+ Hourly – Salary is $19.00/hour Base + Targeted Commission

Core Responsibilities

1. Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
2. Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
3. Achieves sales and customer experience goals and objectives.
4. Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
5. Performs operational and administrative tasks.
6. Partners with customer care to resolve customer issues, as appropriate.
7. Demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
8. Complies with all company and retail operational policies and procedures.
9. Completes training requirements and actively engages in team huddles and learning.
10. Understands sales compensation plan and its key elements.
11. Works a flexible schedule that includes evenings, weekends, holidays, variable schedules, and overtime as needed. May work in alternate stores outside of home base store. Maintains regular, consistent, and punctual attendance.
12. Can carry and lift up to 25 pounds, stand, and move about the store constantly.
13. Performs other duties and responsibilities as assigned.

Employees at all levels are expected to:

1. Understand our Operating Principles and make them the guidelines for your job.
2. Own the customer experience by putting customers first, providing seamless digital options, and encouraging them to promote our products and services.
3. Be enthusiastic learners, users, and advocates of our technology, products, and services, especially digital tools and experiences.
4. Work as a team to achieve big results and be open to new ideas.
5. Participate in the Net Promoter System by engaging in feedback activities to improve customer satisfaction.
6. Drive results and growth.
7. Respect and promote inclusion and diversity.
8. Do what's right for our customers, colleagues, investors, and communities.

Disclaimer:

• This information indicates the general nature and level of work performed by employees in this role. It is not a comprehensive list of all duties, responsibilities, and qualifications.

Skills

Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $19.00

Total Target Compensation (Base Pay plus Targeted Commission): $26.69. Our sales programs offer potential for significant earnings above targets for overachievement.

Base pay is part of the Total Rewards. Most sales roles are eligible for commissions; others for bonuses. Comcast also offers comprehensive benefits to support employees physically, financially, and emotionally. For more details, visit our compensation and benefits summary on our careers site.

The application window is 30 days from posting, unless closed earlier due to applicant volume.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis.