Xfinity Retail Sales Consultant

Comcast; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in providing exceptional customer service and sales support. This role focuses on educating customers about products and services, ensuring they have a world-class experience. You will be responsible for conducting product demonstrations, onboarding customers, and achieving sales goals while maintaining a friendly and professional demeanor. If you are passionate about helping customers and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and sales knowledge are essential.
• Ability to perform product demonstrations and onboarding.

Responsibilities

• Assist customers with product knowledge and sales.
• Conduct customer onboarding to ensure product understanding.
• Achieve sales goals while maintaining a customer-first approach.

Skills

Customer Service

Sales Knowledge

Product Demonstration

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world-class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Passionately represent products and services by sharing and demonstrating product and sales knowledge with customers.
• Provide product demonstrations to educate customers on full product capabilities to enhance their experience.
• Adopt a customer-first approach with all interactions, listening and evaluating customer needs to provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Conduct comprehensive customer onboarding activities, ensuring customers understand how to use and handle all products/services, and obtain their consent.
• Perform operational and administrative tasks, partnering with customer care to resolve issues as needed.
• Consistently demonstrate sales excellence and professionalism with integrity and a friendly demeanor.
• Follow all company and retail operational policies and procedures.
• Complete training requirements, participate in team huddles and learning, and understand the sales compensation plan.
• Maintain a flexible schedule that includes evenings, weekends, holidays, and overtime as needed. May work in stores outside of the home base store. Must be able to carry and lift up to 25 pounds, stand, and move about the store constantly.