Xfinity Retail Sales Consultant

Comcast; Forsyth (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Tuition reimbursement (Full-Time)

Paid Time Off

401K with up to 6% matching

Paid Parental leave

Discount tickets to Universal Resorts

XFINITY courtesy services

Job summary

Comcast Xfinity retail role seeking energetic individuals to engage customers and demonstrate product features. You will deliver outstanding service, assist with account inquiries and in-store payments while promoting brand products.

We focus on meeting sales goals, building product knowledge, and delivering a positive customer experience across the store environment.

Qualifications

• Engage customers with enthusiasm and explain product features.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and follow up for service excellence.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance satisfaction through after-sales follow-ups.
• Assist customers with account questions and payments in-store.
• Promote Comcast/Xfinity products as brand ambassador.
• Maintain up-to-date product knowledge and competitive information.

Skills

Customer engagement

Sales targets

Brand ambassador

Product knowledge

Communication

Education

High School Diploma or equivalent

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Bring your energy, curiosity, and passion-we'll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders-inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can't envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing :

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence .
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers' everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we've got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you're made of!

Join Comcast and be a Part of Something Big.

What you will need to have

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Perks and benefits

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full - Time employees)
• Paid Time Off
• a 401K Savings Plan - with up to 6% dollar-to-dollar matching

and much more

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff , be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas .
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.