Xfinity Retail Sales Consultant

Comcast Technology Solutions; Eugene (OR); On-site; USD 2,142,000 - 3,477,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Comcast XFINITY courtesy services in\n

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000 (FT

Paid Time Off

401K Savings Plan – up to 6% matching

Job summary

Comcast Xfinity stores are hiring a motivated retail associate in Eugene, OR. You will engage customers, demonstrate features, and provide excellent service while meeting sales targets.

You will interpret account statements, help with billing questions, and assist with service upgrades. A strong team player with reliability, enthusiasm for technology, and a ready smile is essential for success.

Qualifications

• High School Diploma or equivalent required.
• Full-time, flexible schedule including evenings, weekends, and holidays.
• Regular, consistent, punctual attendance.
• Ability to lift up to 25 pounds and move around the store.

Responsibilities

• Engage customers with enthusiasm and explain product features to improve their shopping experience.
• Provide outstanding customer service with all interactions and meet sales targets.
• Assist customers with account questions, billing and service updates in-store.
• Promote Comcast/Xfinity products as a brand ambassador and maintain product knowledge.
• Support a fun, competitive store environment and adhere to policies.

Skills

Communication

Customer-Focused

Teamwork

Problem Solving

Critical Thinking

Persuasion

Self Motivation

Professional Integrity

Resilience

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary$23.24+ Hourly (Salary is $15.55 Hourly + Targeted Commission) Bring your energy, curiosity, and passion—we\'ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can\'t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing: Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Providing outstanding customer service with all customer interactions. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Contributing to a fun and competitive environment! We aim to connect our products and services to our customers\' everyday lifestyles. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits.

What you will need to have

High School Diploma or equivalent Adjusting to a full time, flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary (open availability required) Regular, consistent, and punctual attendance Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and Benefits

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer Day-One benefits!

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

...and much more.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Compensation Base Pay

$15.55

Total Target Compensation (Base Pay plus Targeted Commission)

$23.24

Education

High School Diploma / GED (Required)

Relevant Work Experience

2-5 Years

Equal Opportunity Employment

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.