Xfinity Retail Sales Consultant

Comcast (CC) of Willow Grove; Eagan (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast is seeking a customer-focused sales associate to engage shoppers, demonstrate products, and drive sales in a retail environment. You will onboard customers, resolve issues with support from care teams, and contribute to a high‑performing store culture.

The role requires flexible scheduling, including evenings and weekends, and adherence to operating principles while delivering a seamless digital experience and outstanding service.

Qualifications

• Strong communication skills for customer interactions.
• Ability to understand customer needs and provide tailored solutions.
• Experience with achieving or exceeding sales targets.

Responsibilities

• Engage customers with enthusiasm and explain product features.
• Listen to customer needs and provide tailored solutions.
• Strive to meet or exceed sales targets and boost customer satisfaction.
• Maintain flexible work schedule including evenings, weekends, and holidays.
• Onboard new customers and explain product usage and management.
• Collaborate with customer care to troubleshoot and resolve issues.
• Follow retail policies to ensure a professional store environment.
• Attend team huddles and complete required training to stay up-to-date.
• Maintain regular and punctual attendance.
• Be able to work nights and weekends and accommodate overtime as needed.
• Perform other duties as assigned.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Job Summary

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Job Description

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively.
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
• Participating in team huddles and completing required training to maintain up‑to‑date product knowledge and sales skills.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $16.50 Total Target Compensation (Base Pay plus Targeted Commission): $24.88 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

Benefits

That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Application Window

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED (Required)

Certifications

(if applicable)

Relevant Work Experience

2-5 Years

Equal Opportunity + EEO

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

Additional Information

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.