Xfinity Retail Assistant Store Manager

Comcast (CC) of Willow Grove; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Comcast in Bloomington, IN leads a team-focused retail sales operation, delivering exceptional customer service and meeting sales targets. This role includes coaching staff, managing store operations, and leveraging industry insights to drive business success.

The position requires experience in retail leadership, strong customer service skills, and knowledge of merchandising. You will work with the Store Manager on staffing and inventory processes, including cycle counts and trend analysis.

Qualifications

• 5-7 years of retail leadership experience.
• Strong coaching skills.
• Excellent communication and customer service.
• Knowledge of merchandising and store operations.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitating onboarding and development of new hires to deliver an exceptional customer experience.
• Maintaining visual merchandising standards and store demos for consistent presentation.
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolve customer escalations.
• Implementing procedures to enhance store efficiency, focusing on inventory control and back-of-house organization.
• Leading inventory accuracy through regular cycle counts and best practices.
• Analyzing performance data to identify sales trends and opportunities for optimization.
• Providing expert product knowledge and educating the sales team on trends.
• Regular attendance, with ability to work nights and weekends, variable schedules, and overtime as necessary.
• Other duties as assigned.

Skills

Coaching

Customer Escalation

Retail Sales

Store Operations Management

Teamwork

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Job Description Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Retail Sales and Above Preferred.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Coaching
• Customer Escalation
• Retail Sales
• Store Operations Management
• Teamwork

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 5-7 Years

Equal Opportunity Workplace

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.