Xfinity Retail - Assistant Store Manager

Blueface Ltd; Springfield (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead daily operations and enhance customer experiences. In this dynamic role, you will inspire and coach your retail team, ensuring they meet sales and service goals while fostering a culture of performance and collaboration. Your leadership will drive operational efficiency, manage inventory, and uphold brand standards. If you're passionate about retail and ready to make an impact, this opportunity offers a rewarding path in a vibrant environment with competitive compensation and benefits.

Qualifications

• 5-7 years of experience in relevant roles.
• Bachelor's Degree preferred or equivalent experience.

Responsibilities

• Achieve sales and service metrics through supervision and coaching.
• Maintain store environment according to branding standards.
• Oversee daily sales floor responsibilities and operational excellence.

Skills

Coaching

Managing Sales Teams

Store Operations Management

Mobile Telephones

NPS

Education

Bachelor's Degree

Job description

Xfinity Retail - Assistant Store Manager

Apply locations

IL - Springfield, 3405 Freedom Dr - Retail XFR1320

Time type: Full time

Posted on: Posted 2 Days Ago

End Date: May 17, 2025 (8 days left to apply)

Job requisition id: R409894

Comcast combines media and technology to innovate and create top entertainment and online experiences. As a Fortune 50 leader, we offer diverse career opportunities across various locations and disciplines. We are driven by innovation and remarkable people who deliver cutting-edge products daily. If you share our passion for teamwork, revolutionizing industries, and leading in media and technology, consider advancing your career with Comcast.

Job Summary

Responsible for daily store operations, delivering a top-tier experience for customers and staff. Provide leadership, coaching, and motivation to the retail team to achieve sales and customer service goals. Foster a performance-driven culture, mentor employees, and collaborate with other store leaders to ensure operational efficiency and brand consistency. Manage inventory, ensure store standards are met, and demonstrate strong knowledge of products, services, and sales processes.

Core Responsibilities

• Achieve sales and service metrics through supervision, coaching, and performance management.
• Develop and onboard store team members, providing feedback to ensure high performance.
• Maintain store environment according to planograms and branding standards; ensure demos are functional.
• Oversee daily sales floor responsibilities, including staffing, scheduling, and customer escalations.
• Ensure operational excellence, focusing on inventory management, store reports, and process improvements.
• Coach team on product positioning and customer engagement.
• Ensure high levels of courtesy and professionalism with customers.
• Stay informed on products, industry trends, and competitive landscape.
• Administer cash handling policies and leverage tools to monitor feedback and improve the store experience.
• Understand sales compensation plans and address team questions.
• Build relationships with stakeholders and support store team needs.
• Physical requirements: ability to lift up to 25 pounds, stand, and move about the store; punctuality and flexibility to work nights, weekends, and overtime.
• Perform other duties as assigned.

Employee Expectations

• Adhere to Operating Principles.
• Own the customer experience and promote digital options.
• Be enthusiastic about learning and advocating for our technology and services.
• Collaborate as a team and participate in feedback systems like NPS.
• Drive results, growth, and promote inclusion and diversity.
• Act ethically and responsibly for customers, colleagues, and communities.

Additional Information

This overview provides a general understanding of the role. It is not exhaustive of all duties, responsibilities, or qualifications.

Skills

Coaching, managing sales teams, mobile telephones, NPS, store operations management

Compensation

Base pay range: $17.67 - $29.45. Targeted commission: $10.05. Our programs offer significant upside for overachievers. Compensation depends on experience and is complemented by comprehensive benefits to support your physical, financial, and emotional well-being. For details, see our benefits summary on the careers site.

Qualifications

Education: Bachelor's Degree preferred, or equivalent experience.

Experience: 5-7 years in relevant roles.

Equal Opportunity

We consider all qualified applicants without regard to legally protected characteristics.