Wx QC Supervisor

Homeworks-Energy,-Inc; Holyoke (MA); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid training

401k Retirement Plan with match

PTO with accrual

Employee Assistance Program

Job summary

HomeWorks Energy is hiring a Quality Control (QC) Supervisor (Weatherization) in Holyoke, MA. The WX QC Supervisor will manage field operations, oversee 10-20 crew leads, and ensure safety, quality, and customer satisfaction while maintaining Mass Save compliance.

The role requires a high school diploma, OSHA 30, and Mass Save install experience, with strong MS Office and CRM skills. Competitive benefits are offered with paid training and retirement plans.

Qualifications

• Requires a high school diploma or equivalent.
• Completion of HomeWorks university training.
• Crew Lead and Lead Safe certifications a plus.
• Obtain OSHA 30 certification.
• 2+ years of Mass Save install experience or equivalent.
• Proficient with Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Excellent verbal and written communication in English.

Responsibilities

• Manage Mass Save work and ensure coverage and timely completion of projects.
• Supervise 10-20 Crew Leads for safety and quality.
• Conduct regular evaluations and provide management feedback.
• Ensure adherence to safety protocols and quality standards.
• Perform weekly safety, compliance, and quality checks on trucks and equipment.
• Run safety and quality meetings with the team.
• Update CRM reports, cases, inputs, and truck inspections.
• Achieve weekly revenue, NPS, documentation, and quality targets.
• Complete daily closeout inspections and weekly truck inspections.
• Receive material orders for financial compliance.

Skills

Team supervision

Mass Save

Crew leadership

Safety compliance

CRM software

MS Office

English comms

Training

Education

High school diploma

HomeWorks university training

OSHA 30 certification

Lead Safe certification

Mass Save install experience

Tools

CRM software

Microsoft Office Suite

Job description

Career Opportunities with Homeworks Energy

A great place to work.

Current job opportunities are posted here as they become available.

Quality Control (QC) Supervisor (Weatherization)

Compensation:

Hire at $72,000 Annual Salary + potential for up to 5% discretionary annual bonus

Job Summary:

The WX QC Supervisor is responsible for compliance, safety and management of 10-20 trucks and the day-to-day operations in the field, ensuring adherence to safety protocols and a great customer experience.

Essential Functions:

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Team Supervision:
  • Manage Mass Save work and ensure adequate coverage and timely completion of projects.
  • Supervise the activities of 10-20 Crew Leads, ensuring optimal productivity and adherence to Mass Save and company best practice for safety and quality.
  • Conduct regular evaluations, provide feedback to management, and ensure crews receive proper training.
• Quality Assurance and Compliance:
  • Monitor work quality and ensure compliance with industry standards and regulatory requirements.
  • Conduct virtual site inspections to assess workmanship, identify areas for improvement, and implement corrective actions as necessary.
  • Ensure adherence to safety protocols and promote a culture of safety among field crew.
  • Complete safety and compliance checks on trucks and equipment weekly.
  • Run safety, compliance, and quality meetings with the team.
• Administrative:
  • Update Customer Relationship Management (CRM) software reports, cases, inputs, and truck inspections.
  • Achieve weekly revenue, NPS, documentation, and quality targets.
  • Complete daily closeout inspections.
  • Complete truck inspections weekly.
  • Receive material orders for financial compliance
• Perform additional tasks as required.

Education & Experience:

• Requires a high school diploma or equivalent.
• Completion of HomeWorks university training.
• Crew Lead and Lead Safe certifications a plus.
• Obtain OSHA 30 certification.
• 2+ years of Mass Save install experience or equivalent.
• Proficient with Microsoft Office Suite and Customer Relationship Management (CRM) software.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Requires proficiency in reading, writing, and communicating in English.
• Health Insurance
• Vision Insurance
• Paid training
• 401k Retirement Plan with match
• PTO with accrual schedule
• Employee Assistance Program

Supervisory Responsibilities:

This is a supervisory role that may include overseeing and managing a team or department.

• Office Environment: This position is primarily based in an open office environment with typical office conditions; however, may occasionally be required to perform job duties outside the typical office setting.
• Warehouse Environment: This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas.

Physical Demands:

Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.