WSS - Hotel Front Desk (GSA) 3

WSS Greenbrier; Chesapeake (VA); On-site; USD 19,000 - 20,000; Part time

Job summary

WSS Greenbrier in Chesapeake, VA is seeking a Part-Time Guest Services Ambassador (GSA) to be the welcoming face at the hotel, handling front desk operations and guest relations. This role offers one day of work per week, with optional cross-training in housekeeping for added versatility.

You will contribute to guest satisfaction, manage front desk tasks, and assist with lead management to support property revenue goals. This flexible position is ideal for a supplementary role.

Qualifications

• Experience in guest services or hospitality is preferred.
• Strong communication and conflict-resolution skills.
• Willingness to cross-train in housekeeping if needed.

Responsibilities

• Greet guests warmly and provide an excellent guest experience.
• Coordinate all front desk operations including check-ins and reservations.
• Solicit guest feedback and resolve issues quickly.
• Execute the lead management process and review studio inventory daily to maximize revenue.
• Cross-train on duties of non-management staff, including housekeeping when requested.

Skills

Guest relations

Customer service

Front desk operations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WSS - Hotel Front Desk (GSA) 3

Part Time Associate WSS Greenbrier, Chesapeake, VA, US

30+ days ago Requisition ID: 9122

Salary Range: $14.00 To $14.50 Hourly

Part-Time Guest Services Ambassador (GSA): The Weekend Service Expert!

Your Challenge: Be the Hotel's Welcoming Face and Ensure Front Desk Excellence, Working One Day a Week!

Ready for a flexible, customer-focused role that lets you contribute to the guest experience without a full-time commitment? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Part-Time Guest Services Ambassador (GSA)!

This position is ideal for someone seeking a supplementary role, as you'll work one day a week only. You act as the "face" of the hotel, handling all front desk operations, ensuring every guest enjoys an exceptional stay, and you'll have the option to cross-train in Housekeeping for added versatility.

Your Essential Service & Operational Functions

As the GSA, you are responsible for making every guest interaction positive, managing administrative tasks, and contributing to the property's financial goals.

Key Responsibilities Include:

Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Routinely solicit comments from guests and respond to situations quickly, managing guest conflicts effectively.

Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently and accurately.

Safety & Compliance: Ensure safety of the building and occupants and be able to respond effectively in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Growth Opportunities

Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

Team Versatility: Cross-train on the duties of all non-management staff members (including the option to train in Housekeeping), performing those duties as needed or requested by supervision.

Ready for this flexible role where your energy and efficiency ensure top-tier guest satisfaction?