Wrap Facilitator (Full-time) (Lake View Terrace, CA)

Phoenix House California; Los Angeles (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Phoenix House California seeks a Wraparound Facilitator to coordinate the Child and Family Team and ensure services align with program standards.

You will maintain a 10–12 client caseload, document progress, and collaborate with DCFS/DMH, schools, and community partners to support youths and families.

Qualifications

• Bachelor’s degree in a human services field or psychology.
• Three years’ experience working with high-risk children/youth in wraparound or related systems.
• Valid California driver’s license, insurance, and clean driving record.
• TB test clearance updated yearly; required credential if applicable.

Responsibilities

• Facilitate the Child and Family Team meetings and complete required documentation.
• Assess and document needs and strengths per contractual standards.
• Participate in treatment team meetings and update treatment plans.
• Provide crisis intervention as needed, including evenings and weekends.
• Maintain a 10–12 client caseload and ensure timely notes and reports.

Skills

MS Office

Electronic health record

Crisis intervention

Bilingual Spanish

Case management

Education

Bachelor of Arts or Science in Human Services, Social Work, or Psychology

Job description

Schedule: M – F with some evenings,

Reporting to the Director of Wraparound Services, the Facilitator is responsible for facilitating the Child and Family Team by: following the four phases of Wraparound; ensuring the principles of Wraparound are adhered to by all team members; ensuring that all the strengths and needs are identified; ensuring all the identified services are provided in a timely and appropriate manner; being the contact point for children, families, and service provider representative(s) to ensure adequate opportunities for input and access to the team and planning process. Responsible for a caseload of ten to twelve slots. Upholds regulations established by the Department of Mental Health and the Department of Children and Family Services in Los Angeles County. Aligning services with the vision and shared values of Phoenix House.

Essential Duties And Responsibilities

• Provides direct services to clients and families by facilitating the Child and Family Team (CFT) meetings and completing the necessary documentation.
• Assesses and documents the needs and strengths of clients and/or families per contractual standards.
• Participates in treatment team meetings with the Wraparound Clinician to continually formulate a psychosocial diagnosis and update treatment plans in support of the client’s therapeutic needs.
• Provides crisis intervention as needed (including evenings, nights, and weekends). Participate in the development of appropriate crisis plans.
• Attend regularly scheduled staff meetings, community meetings, and other meetings as assigned. Interface with DCFS, DMH, court systems, schools, and other community liaisons.
• Responsible for timely and accurate completion of client notes, charts, reports, and other documentation related to the treatment and progress of clients in the program per contractual standards. Documentation may include web-based, electronic, and/or paper documents.
• Maintains an appropriate caseload (10-12 clients) in order to reach the weekly expectation of client contact and billable hours in accordance with Phoenix House Policy and Procedures.
• Participates in case of supervision on a weekly basis; discusses current caseload, documentation, and productivity; and accepts/implements feedback and direction into direct services with clients. Maintains regular consultation with the Child and Family Team through weekly participation in Internal Team Meeting; and as needed.
• Maintain the dignity and personal rights as highlighted in our aforementioned regulatory agencies by deploying clear and skilled crisis communication, evasion techniques when program participants display hostile or volatile behaviors which may cause bodily harm to self.
• Develop positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism
• Transport program participants in personal vehicles to scheduled court appearances, doctors’ appointments, other off-site appointments, and events.
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
• Attends and participates in program and all staff meetings
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
• Other duties as assigned

Education/Experience/Credentials

• Bachelor of Arts or Science in Human Services, Social Work, or Psychology (or)
• Three (3) years' experience working with high-risk children/youth in either child welfare, probation, or mental health systems in Wraparound.
• Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.

Knowledge, Skills, And Abilities

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
• Proficiency in MS Office systems
• Ability to utilize an electronic healthcare record
• Establish and maintain effective working relationships with others
• Communicate effectively with others both orally and in writing
• Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members
• Ability to establish and consistently enforce appropriate boundaries with patients
• Ability to model positive behavior and demeanor
• Understanding of addiction, co-occurring models, and treatment modalities
• Understanding of patient development and family systems
• Excellent time management and organizational skills
• Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds
• Working knowledge of the family patterns, child-rearing practices, special needs, traditions and values of the ethnic and cultural groups served by the program
• Ability to work days, evenings, and weekends
• Bilingual in Spanish preferred

Mental Demands

Ability to actively engage with clients in a substance abuse and mental health treatment environment. Stress tolerance; working in rural and/or urban environments, participating in client treatment outcomes. Memory and learning; ability to maintain in a constantly changing environment. Emotional intelligence; includes crisis intervention. Work environment: travel may be required (varies by location), in-office work.

Physical Demands

Ability to lift and move object as much as 25 pounds with or without assistance, can require extended periods of sitting, standing, walking, or being on your feet especially in the clinical and residential settings. May need to participate in outdoor or recreational activities with clients. Occasional repetitive tasks. Ability to conduct First Aid and CPR in the event of an emergency. Required to undergo regular health screenings such as but not limited to TB test, Covid testing, vaccinations, etc.