World-Class Retail Sales Associate

The Paper Store; Nashua (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Paper Store in Nashua, NH is seeking Sales Associates to deliver world-class service in a fast-paced retail environment. You will greet customers warmly, understand their needs with open-ended questions, explain product features, and upsell using the G.U.E.S.T.

service approach while maintaining merchandising standards. Join a collaborative team as a TPS brand ambassador, contributing to a positive work environment, processing transactions at the POS, and staying aware of current promotions.

Qualifications

• Experience in specialty retail is preferred but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to multitask while assisting customers.
• Team-oriented
• Proficient in using POS systems.
• Able to stand for long periods of time.
• Lift and move up to 50 lbs safely.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS brand ambassador.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code.
• Support all sales efforts and initiatives across all business channels to maximize company sales.
• Capture accurate and valid customer information at the POS.
• Maintain awareness of all current promotions and process them correctly at the Point of Sale.
• Participate in training and development as required using all training resources.
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience per guidelines (select locations).
• Demonstrate knowledge of computers, systems and programs relevant to the position.
• Maintain store maintenance and cleanliness standards.
• Complete all other tasks as directed by store management in assigned time frame.
• Comply with all company policies and procedures.

Skills

Customer service

Sales skills

POS systems

Merchandising

Microsoft Office

Teamwork

Job description

The Paper Store in Nashua, NH is seeking Sales Associates to deliver world-class service in a fast-paced retail environment. You will greet customers warmly, understand their needs with open-ended questions, explain product features, and upsell using the G.U.E.S.T.

service approach while maintaining merchandising standards. Join a collaborative team as a TPS brand ambassador, contributing to a positive work environment, processing transactions at the POS, and staying aware of current promotions.