Workstation Support Associate (Omaha, NE)

University Of Nebraska - Lincoln; Omaha (NE); On-site; USD 46,000 - 55,000; Full time

Job summary

An established industry player is seeking a Workstation Support Associate to provide exemplary IT support to its community. This role involves assisting with hardware and software issues, promoting best practices, and collaborating with various IT specialists. The ideal candidate will have a strong background in desktop support, customer service, and experience with both Windows and macOS systems. Join a passionate team dedicated to excellence in technology and support within a vibrant educational environment. If you have a drive for technology and a commitment to outstanding service, this opportunity is perfect for you.

Qualifications

• Two years of experience in desktop support or IT helpdesk roles.
• Knowledge of Microsoft Windows and Apple macOS operating systems.

Responsibilities

• Assist university community with hardware and software support.
• Participate in the deployment of new technologies and documentation.

Skills

Desktop Support

IT Helpdesk

Customer Support

Microsoft Windows

Apple macOS

Education

Equivalent combination of education and experience

Tools

Audio/Visual Equipment

Job description

Workstation Support Associate (Omaha, NE)

This position has a minimum salary of $46,600 and will be located in Omaha, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.

The University of Nebraska participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.

Position Information

Working Title: Workstation Support Associate (Omaha, NE)

Position Number: 61535

Job Description Summary

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Minimum Qualifications

1. Two years of experience with desktop and/or IT helpdesk/service desk
2. Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
3. Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
4. Experience with direct customer support

Preferred Qualifications

1. Experience with audio/visual (AV) equipment
2. Experience with technology research, management, procurement and deployment
3. Experience with managing vendor interactions

Equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered.

Additional Information

Work Location: Omaha

Work Schedule: Hourly

Benefits Eligible: Yes

Posting Number: 2012737P

Number of Vacancies: 1

Open Date: 04/14/2025

Close Date: May Close at Any Time Open Until Filled Yes

Review of Applications Date: 04/28/2025

Special Instructions to Applicant

This position has a minimum salary of $46,600 and will be located in Omaha, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.

The University of Nebraska participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you now or will you in the future require sponsorship to work in the United States?
  • Yes
  • No