Workstation Support Analyst (Part-Time)
SJC San Juan College
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Benefits offered by this job
Job summary
San Juan College in Farmington, NM seeks a Workstation Support Analyst to provide entry-level to advanced technical backend support for campus labs, classrooms and staff. The role includes assisting with incident response readiness and coordinating lab computer updates. Evening and weekend hours may be required.
The position emphasizes customer service, documentation, and collaboration with IT teams and end users to ensure reliable computer services across labs and classrooms.
Qualifications
- Knowledge of technology user service principles and practices.
- Knowledge of the operation and maintenance of computer hardware, software and peripherals.
- Knowledge of problem analysis and troubleshooting principles.
- Knowledge of college policies and procedures.
- Knowledge of supervisory principles and practices.
- Skill in customer service and in the operation of computers and related software.
Responsibilities
- Interpret and translate technical information between IT teams and customers for clarity and resolution.
- Document and maintain procedures, changes, project statuses and training materials for future issues.
- Collaborate with end-users to understand requirements and troubleshoot to provide timely solutions.
- Assist with Help Desk coverage and coordinate special projects as assigned.
- Maintain and update lab and staff computers and ensure compliance with policies.
Skills
Education
Job description
Compensation: $16.54 - $20.46 hourly, dependent upon education, experience and placement. Compensation Type: Non-Exempt Employment Type: Regular Grade: NE04
The Workstation Support Analyst is responsible for supporting technology to computer labs, laptop carts, classrooms and end users. This position may be required to work variable hours, including evenings and weekends, as needed.
During a cyber incident this position will likely be called upon to assist in a variety of aspects that directly or indirectly relate to their normal job duties. This could happen at any time of the day or any day of the week. This may involve abnormal work schedules and the possibility of working with a reduced crew to provide the best optimized coverage depending on the type of cyber incident. This also involves following proper Incident Response plans.
- Provides interpretation and translation of technical information between IT teams and customers for better clarity, understanding, and resolution of technical issues.
- Protects, handles and is privy to confidential information that may be directly or indirectly related to job duties.
- Documents and maintains procedures, changes, project statuses, issues, resolutions, training material and other help documents to aid in troubleshooting future issues.
- Collaborate closely with end-users to understand their requirements, troubleshoot problems, and provide timely solutions, ensuring a high level of customer satisfaction.
- Assists with Help Desk Coverage
- Coordinates special projects as assigned.
- Performs related duties.
- Researches and prepares new equipment purchases for delivery. This includes single orders and bulk orders.
- Researches, troubleshoots and prepares viable returned equipment for reissue.
- Researches and prepares computers for disposal following at a minimum the appropriate NM Codes and SJC electronic disposal processes.
- The level of data destruction above NM Codes and SJC electronic disposal processes is determined through research and analysis.
- Maintains and updates computers for labs, classrooms, laptop carts and employee computers as needed.
- Escalates technical issues to Workstation Support Analyst II and III as needed.
- Coordinates the work of assigned student workers and enforces computer lab policies for employees and customers.
- Prepares, delivers, maintains and updates computers for labs, classrooms and laptop carts.
- Assists in preparing, delivering, maintaining and updating employee computers as needed.
- Supplies computer labs with paper and other supplies.
- Assists with maintaining computer lab cleanliness to reduce spread of infectious diseases from computer surfaces.
- Assists and fills in for Workstation Support I as needed.
- Escalates technical issues to Workstation Support Analyst III as needed.
The Workstation Support Analyst II position denotes a higher level of technical expertise and responsibilities compared to the Workstation Support Analyst I role.
- Prepares and delivers computers for staff, and faculty; reimage and redeploy computers; delivers and installs new printers.
- Assists with maintaining computer equipment cleanliness to reduce spread of infectious diseases from computer surfaces.
- Assists and fills in for Workstation Support I and II as needed.
- Escalates technical issues to User Services Architect as needed.
The Workstation Support Analyst III position denotes a higher level of technical expertise and responsibilities compared to the Workstation Support Analyst II role.
- Knowledge of technology user service principles and practices.
- Knowledge of the operation and maintenance of computer hardware, software and peripherals.
- Knowledge of problem analysis and troubleshooting principles.
- Knowledge of college policies and procedures.
- Knowledge of supervisory principles and practices.
- Skill in customer service.
- Skill in the operation of computers and job related software programs.
- Skill in decision making and problem solving.
- Skill in interpersonal relations and in dealing with the public.
- Skill in oral and written communication.
- Skill in working effectively with a wide range of constituencies in a diverse community.
- Must possess strong verbal and written communication skills.
- Skill in problem solving, time management, listening and critical thinking.
- Understand and work effectively with diverse academic, socioeconomic, cultural, special needs and ethnic backgrounds.
The supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
Guidelines include San Juan College security policies, industry best practices, and college and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.
The work consists of related specialized duties. Frequent interruptions and changes to industry standards and technology updates contribute to the complexity of the position.
The purpose of this position is to provide entry level technical backend support for User Services. Success in this position results in the provision of computer services to User Services.
The purpose of this position is to provide technical support for the operation of campus classroom computers, computer labs and laptop carts. Success in this position results in the provision of computer services to students.
The purpose of this position is to provide specialized support to end users. Success in this position results in the provision of computer services to end users and contributes to the efficiency and effectiveness of a variety of college operations.
Contacts are typically with co-workers, other college personnel, faculty, staff, students, vendors, and members of the general public. Contacts are typically to give or exchange information, to resolve problems, to provide services, or to motivate or influence persons; or to justify, defend or solve matters.
The work is typically performed while intermittently sitting, standing, stooping or walking. The employee frequently lifts heavy objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color. The work is typically performed in an office or computer lab.
This position supervises or assists in supervising student employees.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a High School diploma. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having had a similar position for 6 months.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an Associate’s degree. Sufficient experience to understand the basic principles relevant to the major duties of the position and the Workstation Support Analyst I role, usually associated with the completion of an apprenticeship/ internship or having had a similar position for one to two years.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an Associate’s degree. Sufficient experience to understand the basic principles relevant to the major duties of the position the Workstation Support Analyst I and II roles, usually associated with the completion of an apprenticeship/ internship or having had a similar position for two or more years.
This position will remain open until filled with the first review of applications occurring on October 27, 2026.
San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.
San Juan College serves as a regional leader in education and provides quality education to approximately 10,000 students seeking academic credit and non-credit programs through face-to-face and online classes each year. San Juan College is proud to serve a unique and culturally diverse population. Nestled in the northwest corner of New Mexico, Farmington is the hub of the Four Corners region and is home to the stunning main campus and four satellite centers of San Juan College. Farmington is located one hour south of Durango, Colorado, three hours northwest of Santa Fe and Albuquerque, and three hours southeast of Moab, Utah. Along with the phenomenal weather, Farmington offers over 50 beautifully maintained city parks and thousands of acres of terrain, enough to satisfy any outdoor enthusiast. Enjoy mountain biking, hiking, boating, skiing, off-roading and more, or spend time at any of our three rivers and four lakes. Farmington also boasts a superb variety of special cultural events, museums, galleries, and local theater group events year-round.
As a Platinum Family Friendly New Mexico Business, San Juan College is dedicated to maintaining a workplace with policies that allow employees and their families to thrive. We want you to achieve a fulfilling work-life balance, build long-term financial security, and explore the beautiful natural settings around us.
- Excellent medical, dental and vision coverage options
- Generous paid leave plans and holiday pay
- Public Employee Pension Plan (NMERB)
- Optional 403 (b) Tax Deferred Annuities, 457 and Roth Plans
- Flex Spending accounts
- Life and Disability coverage
- Employee Wellness Incentives
- Employee Assistance Program
- Tuition waiver
- Free SJC Gym Membership
- Free Library services
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